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  1. Jira Service Management Cloud
  2. JSDCLOUD-1188

Change from name on issue created notifications sent to customers

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

      When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.

      • If this message appeared "from" service desk it would reduce the potential for confusion

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-956 Reporter display name used as from name in email notifications

          • Medium - Medium priority issues
          • Closed

          Suggestion - JSDCLOUD-702 User JIRA's 'Email From' format in Notifications

          • Closed

          Suggestion - JSDSERVER-1188 Change from name on issue created notifications sent to customers

          • Closed

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: