Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1188

Change from name on issue created notifications sent to customers

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

      When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.

      • If this message appeared "from" service desk it would reduce the potential for confusion

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: