Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-702

User JIRA's 'Email From' format in Notifications

    XMLWordPrintable

Details

    • 384
    • 63
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 8 March 2021

      Hello all, 

      Thank you for your votes and feedback. I want to acknowledge the rapid rise in votes on this issue, and confirm that we understand the value of this request. 

      Based on current prioritisation, we will not be able to tackle this issue until the next financial year (July 2021), where it will be a strong candidate for development.

      Thanks for your patience, 

      Ben.

      Currently, JIRA Service Desk's From field in its email notifications shows the user's Full Name (Display Name):

      This is hard-coded in JIRA Service Desk on ServiceDeskEmailImpl.scala. As a JIRA Administrator, I'd like to have this following the Email from configuration of JIRA's General Configuration.

      Currently, this format can cause confusion for users, as it is not clear that replying to the email will send the reply to JIRA - as it shows the user's name, the user may think he's replying to the sender's email directly.

      Attachments

        1. doubleEntries.PNG
          doubleEntries.PNG
          4 kB
        2. From.png
          From.png
          19 kB

        Issue Links

          Activity

            People

              jdcruz Jason D Cruz
              mfernandes@atlassian.com Matheus Fernandes
              Votes:
              508 Vote for this issue
              Watchers:
              296 Start watching this issue

              Dates

                Created:
                Updated: