NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Hi everyone!

We've been listening to/reading all of your feedback about how you use customer notifications ..and I'm excited to announce that we managed to squeeze this feature into our roadmap!

By the end of this week, the ability to configure your email sender name will be rolled out to 100% - we know this feature has been long awaited and we're so excited to finally get it in your hands! To learn more about how to configure your sender name, read about it our Atlassian Community blog post here.

And for those customers using Release tracks, the feature will available depending on your track options.

Cheers,

Michelle

Hello all, 

I am well overdue on updating this issue, sorry for the delay.

This feature remains on the fringe of our roadmap, and is not planned for completion any time before July 2022, at which point it will be a roadmap candidate.

On a more positive note, we recently conducted some exploration on this feature and have identified an approach. This will cut down the work required when we are able to start work on the project.

I am eager to get some feedback from you all

The original request talks about using the Jira setting for email from. Is this a critical aspect of this feature? I believe no, but rather being able to define a generic (potentially custom) name for a service desk, and elect to us that name for all notifications.

Let me know your thoughts here.

Cheers, 

Ben.