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  1. Jira Service Management Cloud
  2. JSDCLOUD-899

As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We recently deployed Service Desk to our organization. One of the issues that's really confused users is that every Service Desk notification they receive appears as though it came from them (i.e., Joe Reporter (helpdesk@mydomain.com), even though someone else on the Service Desk team might have caused it by adding a comment or changing a status.

      It would be great if we could customize the FROM address to avoid this confusion.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-908 Add the ability to change the From address for notifications

          • Closed
          is related to

          Suggestion - JSDCLOUD-702 User JIRA's 'Email From' format in Notifications

          • Closed

          Suggestion - JSDSERVER-899 As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

          • Closed

          Activity

            People

              Unassigned Unassigned
              664f0d27baf2 Damon Morda
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                Created:
                Updated:
                Resolved: