Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-899

As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We recently deployed Service Desk to our organization. One of the issues that's really confused users is that every Service Desk notification they receive appears as though it came from them (i.e., Joe Reporter (helpdesk@mydomain.com), even though someone else on the Service Desk team might have caused it by adding a comment or changing a status.

      It would be great if we could customize the FROM address to avoid this confusion.

              Unassigned Unassigned
              664f0d27baf2 Damon Morda
              Votes:
              5 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: