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  1. Jira Service Management Data Center
  2. JSDSERVER-899

As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We recently deployed Service Desk to our organization. One of the issues that's really confused users is that every Service Desk notification they receive appears as though it came from them (i.e., Joe Reporter (helpdesk@mydomain.com), even though someone else on the Service Desk team might have caused it by adding a comment or changing a status.

      It would be great if we could customize the FROM address to avoid this confusion.

          Form Name

            [JSDSERVER-899] As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

            Joseph Huynh (Inactive) added a comment -

            This issue is a duplicate of JSD-702. Please follow that one instead

            Joseph Huynh (Inactive) added a comment - This issue is a duplicate of JSD-702 . Please follow that one instead

            John Desha added a comment -

            I would love to just set it to the project name if it can't be arbitrary text. But having a human name attached to the service email address causes problems when people store contact information and attempt to email that person again in the future.

            John Desha added a comment - I would love to just set it to the project name if it can't be arbitrary text. But having a human name attached to the service email address causes problems when people store contact information and attempt to email that person again in the future.

              Unassigned Unassigned
              664f0d27baf2 Damon Morda
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