As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: None
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We recently deployed Service Desk to our organization. One of the issues that's really confused users is that every Service Desk notification they receive appears as though it came from them (i.e., Joe Reporter (helpdesk@mydomain.com), even though someone else on the Service Desk team might have caused it by adding a comment or changing a status.

      It would be great if we could customize the FROM address to avoid this confusion.

              Assignee:
              Unassigned
              Reporter:
              Damon Morda
              Votes:
              5 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: