• Type: Suggestion
• Resolution: Tracked Elsewhere
• Fix Version/s: None
• Component/s: Email - Outgoing
• Labels:

  • affects-cloud
  • affects-server
  • pse-request
  • te-rv

1. doubleEntries.PNG

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2. email-problem.png

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3. 

   From.png

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   08/Aug/2014 5:49 PM

4. image-2017-08-02-15-49-58-804.png

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[JSDSERVER-702] Use Jira's 'Email From' configuration in Jira Service Desk Notifications

Mateo made changes - 30/Apr/2024 6:16 PM

Link

Original: This issue relates to JSDSERVER-15275 [ JSDSERVER-15275 ]

Mateo made changes - 30/Apr/2024 6:15 PM

Link

New: This issue relates to JSDSERVER-15275 [ JSDSERVER-15275 ]

Charlie Marriott made changes - 03/Mar/2021 11:22 PM

Remote Link

Original: This issue links to "Page (Confluence)" [ 533291 ]

Charlie Marriott made changes - 03/Mar/2021 11:10 PM

Resolution		New: Tracked Elsewhere [ 15 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Charlie Marriott made changes - 03/Mar/2021 11:10 PM

Link

New: This issue is superseded by JSDSERVER-3597 [ JSDSERVER-3597 ]

Collapse comment: Charlie Marriott added a comment - 03/Mar/2021 11:10 PM

Charlie Marriott added a comment - 03/Mar/2021 11:10 PM

Atlassian Update – 4 March 2021

Hi everyone,

Thank you for your interest in this issue.

After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the global Jira setting for ‘email from’.

We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention.

The related public bug ticket (JSDSERVER-3597) will be reopened and triaged accordingly - please follow progress on that ticket.

Kind regards,

Charlie

Jira Service Management, Server & Data Center

Expand comment: Charlie Marriott added a comment - 03/Mar/2021 11:10 PM

Charlie Marriott added a comment - 03/Mar/2021 11:10 PM Atlassian Update – 4 March 2021 Hi everyone, Thank you for your interest in this issue. After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the global Jira setting for ‘email from’ . We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention. The related public bug ticket ( JSDSERVER-3597 ) will be reopened and triaged accordingly - please follow progress on that ticket. Kind regards, Charlie Jira Service Management, Server & Data Center

Charlie Marriott made changes - 03/Mar/2021 11:09 PM

Description

Original: {panel:title=Atlassian status update as of 17th Sep 2018} Hi All, Firstly, thanks for your feedback, passion, and advocacy for this suggestion. Please accept my apologies for allowing this issue to remain open for some time without clear direction from Atlassian. We're always working hard to improve Jira Service Desk for every user, by balancing the short and long-term needs of our customers. In this instance, we’re exploring the right approach to address this fix and would continue to gather interest as we come up with an approach that works for the majority of our customers. Please watch the ticket for any future updates.   Thank you,  The Jira Service Desk Team {panel} {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-702]. {panel} Currently, JIRA Service Desk's *From* field in its email notifications shows the user's Full Name (Display Name): |!From.png!| This is hard-coded in JIRA Service Desk on {{ServiceDeskEmailImpl.scala}}. As a JIRA Administrator, I'd like to have this following the *Email from* configuration of JIRA's [*General Configuration*|https://confluence.atlassian.com/display/JIRA/Configuring+JIRA+Options]. Currently, this format can cause confusion for users, as it is not clear that replying to the email will send the reply to JIRA - as it shows the user's name, the user may think he's replying to the sender's email directly.

New: {panel:title=Atlassian Update – 4 March 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the [global Jira setting for ‘email from’|https://confluence.atlassian.com/adminjiraserver/configuring-jira-application-options-938847824.html#ConfiguringJiraapplicationoptions-settingsGeneralsettings]. We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention. The related public bug ticket ([JSDSERVER-3597|https://jira.atlassian.com/browse/JSDSERVER-3597]) will be reopened and triaged accordingly - please follow progress on that ticket. Kind regards, Charlie Jira Service Management, Server & Data Center{panel} {panel:title=Atlassian status update as of 17th Sep 2018} Hi All, Firstly, thanks for your feedback, passion, and advocacy for this suggestion. Please accept my apologies for allowing this issue to remain open for some time without clear direction from Atlassian. We're always working hard to improve Jira Service Desk for every user, by balancing the short and long-term needs of our customers. In this instance, we’re exploring the right approach to address this fix and would continue to gather interest as we come up with an approach that works for the majority of our customers. Please watch the ticket for any future updates.   Thank you,  The Jira Service Desk Team {panel} {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-702]. {panel} Currently, JIRA Service Desk's *From* field in its email notifications shows the user's Full Name (Display Name): |!From.png!| This is hard-coded in JIRA Service Desk on {{ServiceDeskEmailImpl.scala}}. As a JIRA Administrator, I'd like to have this following the *Email from* configuration of JIRA's [*General Configuration*|https://confluence.atlassian.com/display/JIRA/Configuring+JIRA+Options]. Currently, this format can cause confusion for users, as it is not clear that replying to the email will send the reply to JIRA - as it shows the user's name, the user may think he's replying to the sender's email directly.

Charlie Marriott made changes - 03/Mar/2021 11:04 PM

Description

Original: {panel:title=Atlassian status update as of 17th Sep 2018} Hi All, Firstly, thanks for your feedback, passion, and advocacy for this suggestion. Please accept my apologies for allowing this issue to remain open for some time without clear direction from Atlassian. We're always working hard to improve Jira Service Desk for every user, by balancing the short and long-term needs of our customers. In this instance, we’re exploring the right approach to address this fix and would continue to gather interest as we come up with an approach that works for the majority of our customers. Please watch the ticket for any future updates.     Thank you, The Jira Service Desk Team {panel} {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-702]. {panel} Currently, JIRA Service Desk's *From* field in its email notifications shows the user's Full Name (Display Name): |!From.png!| This is hard-coded in JIRA Service Desk on {{ServiceDeskEmailImpl.scala}}. As a JIRA Administrator, I'd like to have this following the *Email from* configuration of JIRA's [*General Configuration*|https://confluence.atlassian.com/display/JIRA/Configuring+JIRA+Options]. Currently, this format can cause confusion for users, as it is not clear that replying to the email will send the reply to JIRA - as it shows the user's name, the user may think he's replying to the sender's email directly.

New: {panel:title=Atlassian status update as of 17th Sep 2018} Hi All, Firstly, thanks for your feedback, passion, and advocacy for this suggestion. Please accept my apologies for allowing this issue to remain open for some time without clear direction from Atlassian. We're always working hard to improve Jira Service Desk for every user, by balancing the short and long-term needs of our customers. In this instance, we’re exploring the right approach to address this fix and would continue to gather interest as we come up with an approach that works for the majority of our customers. Please watch the ticket for any future updates.   Thank you,  The Jira Service Desk Team {panel} {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-702]. {panel} Currently, JIRA Service Desk's *From* field in its email notifications shows the user's Full Name (Display Name): |!From.png!| This is hard-coded in JIRA Service Desk on {{ServiceDeskEmailImpl.scala}}. As a JIRA Administrator, I'd like to have this following the *Email from* configuration of JIRA's [*General Configuration*|https://confluence.atlassian.com/display/JIRA/Configuring+JIRA+Options]. Currently, this format can cause confusion for users, as it is not clear that replying to the email will send the reply to JIRA - as it shows the user's name, the user may think he's replying to the sender's email directly.

Charlie Marriott made changes - 03/Mar/2021 4:24 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 533291 ]

SET Analytics Bot made changes - 12/Feb/2021 3:52 AM

UIS

Original: 412

New: 0

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