Change from name on issue created notifications sent to customers

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    • Type: Suggestion
    • Resolution: Duplicate
    • None
    • Component/s: Email - Outgoing
    • None

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

      When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.

      • If this message appeared "from" service desk it would reduce the potential for confusion

            Assignee:
            Unassigned
            Reporter:
            Tim Evans (Inactive)
            Votes:
            6 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: