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  1. Jira Service Management Data Center
  2. JSDSERVER-610

Make it easier for Service Desk team members to attach customer-visible files to a ticket

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

      !image.jpg!

      It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.

          Form Name

            [JSDSERVER-610] Make it easier for Service Desk team members to attach customer-visible files to a ticket

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011926 ] New: JAC Suggestion Workflow 3 [ 3650750 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665452 ] New: JAC Suggestion Workflow [ 3011926 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322140 ] New: Confluence Workflow - Public Facing v4 [ 2665452 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053459 ] New: JSD Suggestion Workflow - TEMP [ 2322140 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048571 ] New: JSD Suggestion Workflow [ 2053459 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280380 ] New: JSD Suggestion Workflow - TEMP [ 2048571 ]
            jonah (Inactive) made changes -
            Description Original: If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

            {code}
            !image.jpg!
            {code}

            It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-610].
              {panel}

            If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

            {code}
            !image.jpg!
            {code}

            It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-610 [ JSDCLOUD-610 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud fws rv New: affects-cloud affects-server fws rv
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: fws rv New: affects-cloud fws rv

              llu lingbo (Inactive)
              shamid@atlassian.com shihab
              Votes:
              177 Vote for this issue
              Watchers:
              140 Start watching this issue

                Created:
                Updated:
                Resolved: