[JSDCLOUD-5279] Attachments created by Service Desk Agents are not captured in Customer Portal

Type: Bug
Resolution: Duplicate
Priority: High
Component/s: Customer Portal - Help Center
Labels:
- affects-cloud

Bug Fix Policy:
View Atlassian Cloud bug fix policy

If a service desk agent attaches a file in response to a customer reported issue the attached file is not captured in the the customer portal for the respective ticket nor is an e-mail send to notify the customer that an attachment has been added to the ticket

is related to

JSDSERVER-610 Make it easier for Service Desk team members to attach customer-visible files to a ticket

Closed

Chuong Nam Nguyen (Inactive) added a comment - 26/Mar/2015 3:42 AM - edited

This issue is a duplicate of ~~JSD-610~~. Please follow that one instead ~~JSD-610~~ also has a workaround to enable attachment visibility in Customer Portal.

Chuong Nam Nguyen (Inactive) added a comment - 26/Mar/2015 3:42 AM - edited This issue is a duplicate of JSD-610 . Please follow that one instead JSD-610 also has a workaround to enable attachment visibility in Customer Portal.

Assignee:: Chuong Nam Nguyen (Inactive)

Reporter:: Tony

Affected customers:: 4 This affects my team

Watchers:: 6 Start watching this issue

Created:: 19/Feb/2015 4:12 PM

Updated:: 26/Aug/2019 2:58 AM

Resolved:: 26/Mar/2015 3:43 AM

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Collapse comment: Chuong Nam Nguyen (Inactive) added a comment - 26/Mar/2015 3:42 AM, Edited by Chuong Nam Nguyen - 26/Mar/2015 3:45 AM

Expand comment: Chuong Nam Nguyen (Inactive) added a comment - 26/Mar/2015 3:42 AM, Edited by Chuong Nam Nguyen - 26/Mar/2015 3:45 AM

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