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  1. Jira Service Management Cloud
  2. JSDCLOUD-610

Make it easier for Service Desk team members to attach customer-visible files to a ticket

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

      !image.jpg!

      It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-610 Make it easier for Service Desk team members to attach customer-visible files to a ticket

          • Closed

          Suggestion - JSDCLOUD-2362 Attachments in Customer Portal visible at the sidebar

          • Not Being Considered
          relates to

          Suggestion - JSDCLOUD-1535 Attachments from service desk team to customer

          • Gathering Interest
          supersedes

          Suggestion - JSDCLOUD-43 Attachments within Customer Portal request view

          • Closed

          Activity

            People

              llu lingbo (Inactive)
              shamid@atlassian.com shihab
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                Updated:
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