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  1. Jira Service Management Cloud
  2. JSDCLOUD-1535

Attachments from service desk team to customer

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a member of a service desk team I want to attach a document at an issue from one customer, that the customer can download this document from the customer portal.

            [JSDCLOUD-1535] Attachments from service desk team to customer

            Olha_Y added a comment -

            Hello! 
            I agree this feature would be super helpful. The usage scenario is to have file that can be downloaded from a form - instruction, invitation  or any other info that is useful and needed to our customer. Now my team is using add-on called Smart Jira Forms, there is a possibility to add embed element inside form builder so we are using this possibility to attach google doc and images.

            Olha_Y added a comment - Hello!  I agree this feature would be super helpful. The usage scenario is to have file that can be downloaded from a form - instruction, invitation  or any other info that is useful and needed to our customer. Now my team is using add-on called Smart Jira Forms , there is a possibility to add embed element inside form builder so we are using this possibility to attach google doc and images.

            ho2admin added a comment -

            linked bugs were for mails not customer portal -> removed

            ho2admin added a comment - linked bugs were for mails not customer portal -> removed

            ho2admin added a comment -

            Hi,

            please make this feature available.

            Thanks!

            ita

            ho2admin added a comment - Hi, please make this feature available. Thanks! ita

            David Charboneau added a comment -

            When you attach an attachment to share with the customer the attachment isn't visible to the customer.

            David Charboneau added a comment - When you attach an attachment to share with the customer the attachment isn't visible to the customer.

            Jaume Pous Flor added a comment - - edited

            Hi @Lingbo Lu [Atlassian]

            Basically when you attach a file from the service desk to the customer, customers are not able to view the files, very critical and a must have for any service desk.

            BR, Jaume.

            Jaume Pous Flor added a comment - - edited Hi @Lingbo Lu [Atlassian] Basically when you attach a file from the service desk to the customer, customers are not able to view the files, very critical and a must have for any service desk. BR, Jaume.

            lingbo (Inactive) added a comment -

            Hi everyone,
            Could you describe the scenarios and the issues you are having? I'm not 100% sure about the exact flow and problem.

            Thanks,
            Lingbo

            lingbo (Inactive) added a comment - Hi everyone, Could you describe the scenarios and the issues you are having? I'm not 100% sure about the exact flow and problem. Thanks, Lingbo

            Paige Meekison added a comment - - edited

            Hopefully this will correct an issue we have with customers not being able to see their own attachments in the customer ticket view while the attachments show in the Jira issue view.

            Paige Meekison added a comment - - edited Hopefully this will correct an issue we have with customers not being able to see their own attachments in the customer ticket view while the attachments show in the Jira issue view.

              Unassigned Unassigned
              c298bc35e91f Andreas Fittkau
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                Created:
                Updated: