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  1. Jira Service Management Data Center
  2. JSDSERVER-1535

Attachments from service desk team to customer

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a member of a service desk team I want to attach a document at an issue from one customer, that the customer can download this document from the customer portal.

          Form Name

            [JSDSERVER-1535] Attachments from service desk team to customer

            Alessandro Boscolo added a comment -

            A must-have...

            Alessandro Boscolo added a comment - A must-have...

            Justin Lee added a comment -

            I can't believe this essential feature is not available in JSD. Being able to share an attachment from an Agent to a Customer is a fundamental requirement of a Service Desk.

            Justin Lee added a comment - I can't believe this essential feature is not available in JSD. Being able to share an attachment from an Agent to a Customer is a fundamental requirement of a Service Desk.

            ho2admin added a comment -

            linked bugs were for mails not customer portal -> removed

            ho2admin added a comment - linked bugs were for mails not customer portal -> removed

            ho2admin added a comment -

            Hi,

            please make this feature available.

            Thanks!

            ita

            ho2admin added a comment - Hi, please make this feature available. Thanks! ita

            David Charboneau added a comment -

            When you attach an attachment to share with the customer the attachment isn't visible to the customer.

            David Charboneau added a comment - When you attach an attachment to share with the customer the attachment isn't visible to the customer.

            Jaume Pous Flor added a comment - - edited

            Hi @Lingbo Lu [Atlassian]

            Basically when you attach a file from the service desk to the customer, customers are not able to view the files, very critical and a must have for any service desk.

            BR, Jaume.

            Jaume Pous Flor added a comment - - edited Hi @Lingbo Lu [Atlassian] Basically when you attach a file from the service desk to the customer, customers are not able to view the files, very critical and a must have for any service desk. BR, Jaume.

            lingbo (Inactive) added a comment -

            Hi everyone,
            Could you describe the scenarios and the issues you are having? I'm not 100% sure about the exact flow and problem.

            Thanks,
            Lingbo

            lingbo (Inactive) added a comment - Hi everyone, Could you describe the scenarios and the issues you are having? I'm not 100% sure about the exact flow and problem. Thanks, Lingbo

            Paige Meekison added a comment - - edited

            Hopefully this will correct an issue we have with customers not being able to see their own attachments in the customer ticket view while the attachments show in the Jira issue view.

            Paige Meekison added a comment - - edited Hopefully this will correct an issue we have with customers not being able to see their own attachments in the customer ticket view while the attachments show in the Jira issue view.

              Unassigned Unassigned
              c298bc35e91f Andreas Fittkau
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                Created:
                Updated: