Make it easier for Service Desk team members to attach customer-visible files to a ticket

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

      !image.jpg!

      It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.

            Assignee:
            lingbo (Inactive)
            Reporter:
            shihab
            Votes:
            177 Vote for this issue
            Watchers:
            140 Start watching this issue

              Created:
              Updated:
              Resolved: