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  1. Jira Service Management Data Center
  2. JSDSERVER-5655

Export CSV - Ability to export Customer Organizations with their respective name instead of ID


    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 3.10.0
    • Customer Organisation


      Due to a recent change, when exporting issues via CSV, the Customer Organization field is exported with the Organization ID and no longer brings the name of the Organization name. While this format is better for further JIRA imports, it is not human readable and may cause some confusion.

      Steps to Reproduce

      1. Create a Service Desk Project.
      2. Create a Customer Organization under the project. Ex: organization1
      3. Raise a ticket on behalf of a member of the Atlassian Organization.
      4. Go to the Issue Navigator and export the issue to CSV (All Fields).

      Actual Results

      The column "Custom Field (Organizations)" displays the organization ID instead

      Desired Results

      The column "Custom Field (Organizations)" will display "Atlassian" on the Issue Row.


      Run this SQL query from the database:

      select id, name from AO_54307E_ORGANIZATION;

      Then base on the ID to find the NAME.

            Unassigned Unassigned
            jrey Julien Rey
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