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  1. Jira Service Management Cloud
  2. JSDCLOUD-5488

CSV import does not recognize incorrectly exported Organization custom field value format

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    Description

      Fixed

      CSV export has now been fixed. It does export to organization field values IDs, and they are able to be re-imported as is.


      Summary

      The organization field exported value format is incorrect (e.g. it's the Java toString() serialisation of the class representing an organization), hence import of this value isn't recognized and can't be mapped to the existing Organization field hence issue created without organization set.

      Environment

      • Affected version - 1000.1092.0 (Cloud)

      Steps to Reproduce

      1. Import CSV with Issue Key, Summary and Organization
      2. Organization in format: CustomerOrganizationImpl {id="organization ID", name="Organization name"}

      Expected Results

      Issue is imported and Organization field has value

      Actual Results

      Issue is imported without Organization value

      Workaround

      In the CSV file, replace:

        • CustomerOrganizationImpl{id="organization ID", name="Organization name"}
        • by the organization ID value (without quotes)
          and import should work correctly
          Issue key,Summary,Custom field (Organizations)
          SDT-15,set up and ready to use,1

          see attached file current_correct_format.csv
           

      Attachments

        1. basic_issue1.csv
          0.1 kB
        2. current_correct_format.csv
          0.1 kB
        3. Screen Shot 2017-07-17 at 2.26.05 PM.png
          Screen Shot 2017-07-17 at 2.26.05 PM.png
          133 kB

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              ccapiaux Clement Capiaux (Inactive)
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: