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  1. Jira Service Management Data Center
  2. JSDSERVER-5745

Ability to export Request Channel Type

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 3.11.1
    • Issue View

      Summary

      Every Service Desk ticket has a Request Channel Type, or Channel as can be seen in the Service Desk request section on the View Issue screen.

      This field can be used in JQLs e.g.:

      request-channel-type is not EMPTY

      However it can't be exported to CSV (or any other export type).

      Suggestion

      Since it's possible to export Customer Request Type and Satisfaction, it should be possible to export Request Channel Type as well, for reporting purposes.

            [JSDSERVER-5745] Ability to export Request Channel Type

            Marc Dacanay made changes -
            Labels Original: cqt New: cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955065 ]
            Mateusz T made changes -
            Remote Link Original: This issue links to "JSDS-4291 (Bulldog)" [ 429252 ] New: This issue links to "JSMDC-4291 (JIRA Server (Bulldog))" [ 429252 ]
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 6 New: 3
            SET Analytics Bot made changes -
            UIS Original: 8 New: 6
            SET Analytics Bot made changes -
            UIS Original: 4 New: 8
            SET Analytics Bot made changes -
            UIS Original: 7 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 7

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              15 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: