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  1. Jira Service Management Data Center
  2. JSDSERVER-5745

Ability to export Request Channel Type

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 3.11.1
    • Issue View

    Description

      Summary

      Every Service Desk ticket has a Request Channel Type, or Channel as can be seen in the Service Desk request section on the View Issue screen.

      This field can be used in JQLs e.g.:

      request-channel-type is not EMPTY

      However it can't be exported to CSV (or any other export type).

      Suggestion

      Since it's possible to export Customer Request Type and Satisfaction, it should be possible to export Request Channel Type as well, for reporting purposes.

      Attachments

        Issue Links

          incorporates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4520 "Customer Request type" field get encoded when exported to CSV

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5655 Export CSV - Ability to export Customer Organizations with their respective name instead of ID

          • Low - Low priority issues
          • Gathering Impact
          is cloned by

          JSDS-4291 Loading...

          Activity

            People

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Votes:
              15 Vote for this issue
              Watchers:
              9 Start watching this issue

              Dates

                Created:
                Updated:

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