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  1. Jira Service Management Data Center
  2. JSDSERVER-4782

Add more variables in Customer notifications

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • 61
    • 20
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name etc. so that customer can have a choice among different fields to show in an email.

        1. 2017-02-15_variables.png
          2017-02-15_variables.png
          22 kB
        2. 2017-03-31_mail-subject-variables.png
          2017-03-31_mail-subject-variables.png
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          Form Name

            [JSDSERVER-4782] Add more variables in Customer notifications

            Bernd Gurn added a comment -

            Please add more variables like priority and other popular ones.

            Bernd Gurn added a comment - Please add more variables like priority and other popular ones.

            Walter Tranchina added a comment -

            Can you please add more variables, like the custom fields?

            Walter Tranchina added a comment - Can you please add more variables, like the custom fields?

            Barış Özer added a comment -

            Please add more variables like "internal.comment"

            Barış Özer added a comment - Please add more variables like "internal.comment"

            deepti.sachdeva added a comment -

            Please add more variables like Customer name /Organizations.

            deepti.sachdeva added a comment - Please add more variables like Customer name /Organizations.

            Muhammad Moazzam Hassan added a comment -

            Please add more variables like Request Type, Reporter Email Address, Priority and SLA.

            Muhammad Moazzam Hassan added a comment - Please add more variables like Request Type, Reporter Email Address, Priority and SLA.

            QVH IT added a comment -

            Would make life easier if we had more options or the ability to add our own created fields 

            QVH IT added a comment - Would make life easier if we had more options or the ability to add our own created fields 

            Daniel Guild added a comment -

            When will this be resolved? 

            Daniel Guild added a comment - When will this be resolved? 

            Felix Kinzius added a comment -

            +1 this should be a mandatory feature and is essential to using the entire functionality.

            Felix Kinzius added a comment - +1 this should be a mandatory feature and is essential to using the entire functionality.

            George G added a comment -

            Very crucial and simple feature that is impacting our organization every day

            George G added a comment - Very crucial and simple feature that is impacting our organization every day

            Maik added a comment -

            Just do it. It's so strange that I can't even use "Request Type" as a subject as the variables are available in mail context.

            Maik added a comment - Just do it. It's so strange that I can't even use "Request Type" as a subject as the variables are available in mail context.

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              233 Vote for this issue
              Watchers:
              98 Start watching this issue

                Created:
                Updated: