Please add more variables like priority and other popular ones.

Can you please add more variables, like the custom fields?

Please add more variables like Customer name /Organizations.

Please add more variables like Request Type, Reporter Email Address, Priority and SLA.

Would make life easier if we had more options or the ability to add our own created fields 

When will this be resolved? 

+1 this should be a mandatory feature and is essential to using the entire functionality.

Very crucial and simple feature that is impacting our organization every day

Just do it. It's so strange that I can't even use "Request Type" as a subject as the variables are available in mail context.

+1

This impacts our agency and is an easy fix, Please fix this as soon as you can. Thanks.

Request Status already works, it's just the field regex/check that blocks it. Can you guys please just remove the check so we can use these variables we need please?

This really needs the followings:

• Issue Type
• Request Type
• etc.

We need to see escalation emails and know if they are incidents or not right in the subject. Relying on the summary is not good for us at all. Please consider implementing this soon.

One that we would like to see is the Request Type variable i.e. if it's an onboarding request, that isn't shown anywhere on the email.

Desperately needed, especially since including "${request.details}" actually breaks the Organization Added notification from being sent out when the ticket doesn't have a customer request type.

I need the ability to add custom fields to email subjects and content.    This has been a feature request since 2017 and we still have no resolution on this.

This is definitely an important feature we want to have, as we would like to include custom fields and status comments to be added to the customer notifications.

Les champs standard et personnalisés devraient être disponibles parmi ces variables.

Need more variables to inserted in Customer Notification.

Ideally a picker of all standard and custom fields should be available. Who in Atlassian knows what a user will want to use in an email, so why limit to a specific (and very short) list?

Fix Version is absolutely imperative.  What good is a "Resolved" notification without access to where the item was resolved?

If we could add the current agents full name and any other metadata attached to their object (phone number, etc) it would eliminate the need for further modifications to add customizable agent signatures. That would be SUPER helpful.

I would like to be able to add the "Assignee" name to the "Approval Notification".  Currently there is a field variable to list the approver but not one to list the assignee.  

FYI: I've got a use case where users would like the data/time a comment was added to be included in the email notification, just incase the email gets delayed at the email server.

It'd be great if we could also work with the variables as strings. An example would be using the reporter name variable with a split to address by first name only.

We support most of the JSD issue fields in our add-on Jirassimo Notifications

Hi All,

Is there any feedback on this one at all?

Thanks!

Kind Regards,
Joshua.