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Suggestion
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Resolution: Unresolved
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None
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864
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53
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi Support,
Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
Customer Portal can become user-friendly if it is able to provide this feature.
- is duplicated by
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JSDSERVER-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)
- Closed
- relates to
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JSDSERVER-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)
- Closed
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JSDSERVER-328 Allow Assignee to be Shown on Customer Portal
- Gathering Interest
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JSDSERVER-4636 View linked issue in the Customer Portal
- Gathering Interest
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JSDCLOUD-4328 Add fields (view only) in Customer Portal
- Under Consideration
- blocks
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PSSRV-15896 Loading...
- links to
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Please can we have a response to this request. This functionality is now major blocker in our service delivery. Customers' needs to have a view of important information and are struggling to map request without it. This is causing us to have to operate out of Jira.