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  1. Jira Service Management Data Center
  2. JSDSERVER-42

Allow "Customer Request Type" to be manually edited

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      example use cases
      • Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
      • Move tickets between Service Desks (triage).
      • Create and move tickets on customers' behalf, e.g. after a phone call.

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            [JSDSERVER-42] Allow "Customer Request Type" to be manually edited

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012143 ] New: JAC Suggestion Workflow 3 [ 3647178 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665928 ] New: JAC Suggestion Workflow [ 3012143 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323351 ] New: Confluence Workflow - Public Facing v4 [ 2665928 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052127 ] New: JSD Suggestion Workflow - TEMP [ 2323351 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047599 ] New: JSD Suggestion Workflow [ 2052127 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279496 ] New: JSD Suggestion Workflow - TEMP [ 2047599 ]
            jonah (Inactive) made changes -
            Description Original: h5.example use cases
            - Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
            - Move tickets between Service Desks (triage).
            - Create and move tickets on customers' behalf, e.g. after a phone call.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-42].
              {panel}

            h5.example use cases
            - Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
            - Move tickets between Service Desks (triage).
            - Create and move tickets on customers' behalf, e.g. after a phone call.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-42 [ JSDCLOUD-42 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud vc New: affects-cloud affects-server vc

              Unassigned Unassigned
              imaduro Ivan Maduro (Inactive)
              Votes:
              82 Vote for this issue
              Watchers:
              75 Start watching this issue

                Created:
                Updated:
                Resolved: