Hope someone need this feature internally.

One comment a year... lets see where this leads. We need this feature...

That could be an interesting feature to add to our app - Advanced Portal Reports

Hope i voted for the correct ticket - i am looking for the ability for our internal customers to view requests pending their approval in the Request screen in portal.

As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

For more details, please refer to the documentation or drop a line at support@deviniti.com.

This is definitely needed. It is a huge source of complaints from customers.

I need a column for sites, so I do not have to put the site name into the Summary. I have 3 tickets submitted for the same problem, because my customer/reporters cannot determine the site at a glance.

We need that function seriously  !! When will "Gathering interest" change in "Reviewing" ??

As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk

It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available.

More features to be added soon. 

Feedback is highly appreciated!

This is a feature that my team needs to have. Editing this page will make service desk more useful to customers. 

My team ask me to add a colum with our own ID order reference. How can I do it?

I agree.

This situation become hard with our customers.

I am surprised that Atlassian is not yet providing this customization or change features for the Customer Portal, while it is very important that we implement certain tools and systems primarily for easy-to-use experience for our Customers apart from the best-in-class features for our internal agents.

Our customers are strongly demanding to get a customized look on the Customer Portal with additional fields and filtering options along with reporting options. Our inability to answer to our customers regarding Jira Service Desk is becoming quite embarrassing for us.

Atlassian should seriously think about implementing this feature.

Thanks.

Especially showing resolved tickets as closed ist a blocker for us, too, as users cannot see tickets as open that still need to be reviewed and closed.

Further filter and search options also would be very appreciated.

A much needed feature to the Service Desk customer portal.

very needed folks!

Atlassian, please let us costomize the columns and filters. Our customers have hundrets of tickets and cannot find anything!
Status filter only "open" or "closed"? And also "resolved" is categorized to "closed"? What is that?
What about text search or fuzzy search? I cannot find any ticket if I only enter "15" while searching for the ticket "XYZ-15".

Searching, sorting and filtering are main functions in a helpdesk!
This is a huge setback of what we know from Atlassians products!

I agree this is an inportant feature indeed!

The features in this request are Key, we are a customer of someone using this product, we have 300 open tickets with them and it is impossible for us to find anything when we want to check on comments or review feed back. I can't believe this is coming from Jira and we are seriously thinking of asking our vendor to use a different service desk product.

the report suggest is amazing, unfortunately our vendor is using the cloud version of this software and so we are out of luck.

Nice work Boyan,

is there a change it will be released for the Cloud version ?

There's a bug I guess . Whenever I open My requests from "requests" dropdown, a table pops up for a fraction of second and then gone. PFB

I Cant see this under My request drop down. Option is available on home page though.

Nice Boyan,

If you can add 'custom fields' as a column selection i'd gladly pay for it . (like due dates or whatnot)

Hi,

As part of Atlassian Codegeist 2017 we have launched a free Server add-on that adds more information to the My Requests page. Please check it out and give us feedback, as we are working on a more sophisticated Reporting add-on for Customer portal, that should fill the gap that Atlassian left here, including selection of columns to display and export to CSV.

https://marketplace.atlassian.com/plugins/bg.nemetschek.jsd.free.report.requests-work-load/server/overview

Hi

Same request here.

Customer portal is a BIG part of JSD and it should have the same feature to customize than internal Agent project/dashboard.

Please implement this on priority. 

This ticket it's more that a simple "Suggestion": the search page on JSD is very poor, customers can't able to search for description field and comments...

Just a week ago, customer asked me to consider changing on another issue tracking product.

It was embarrassing.

We have the same request from our customers. They should have the possibility to filter on for instance status and priority which is not possible now. If a client has many cases open just finding issues is very time consuming. Can somebody from Atlassian respond? Are there any plans to improve the filtering option for customers any time soon?

I have the same problem: need ability to filter. e.g. by current status, priority, created and etc.

Hi Vincent,

I think the customer might be the wrong role to add in new filters or rows. In my understanding, the persons who administer the ServiceDeskProject should be able to configure possible filters or rows. So the customers using the CustomerPortal can use different filter posibilities than the default ones, but are not able to change the appearance (e.g. of the result list).

Vivi