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  1. Jira Service Management Data Center
  2. JSDSERVER-36

As an Admin I would like to force users to only use the Customer Portal to create issues

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal.

            [JSDSERVER-36] As an Admin I would like to force users to only use the Customer Portal to create issues

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011490 ] New: JAC Suggestion Workflow 3 [ 3645962 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664377 ] New: JAC Suggestion Workflow [ 3011490 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324682 ] New: Confluence Workflow - Public Facing v4 [ 2664377 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053853 ] New: JSD Suggestion Workflow - TEMP [ 2324682 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049094 ] New: JSD Suggestion Workflow [ 2053853 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280611 ] New: JSD Suggestion Workflow - TEMP [ 2049094 ]
            jonah (Inactive) made changes -
            Description Original: Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-36].
              {panel}

            Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-36 [ JSDCLOUD-36 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 561028 ] New: JSD Suggestion Workflow [ 1280611 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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              52 Vote for this issue
              Watchers:
              42 Start watching this issue

                Created:
                Updated:
                Resolved: