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  1. Jira Service Management Data Center
  2. JSDSERVER-3460

Prevention or Warning message when Agent tries to add Internal Users as Request Participants

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Problem Definition:

      Currently, if an Internal User or Agent are added as a "Request Participant" on a ticket, they will not retrieve any Internal Comment of that Request.

      Suggested Solution:

      As that behaviour is by design, it will be great if there is a feature that will prevent any Internal Users to be added as the "Request Participant" or a warning that mention that the user would not retrieve any internal comment notification.

      Workaround:

      Remove any Internal Users from the "Request Participant" field.

            [JSDSERVER-3460] Prevention or Warning message when Agent tries to add Internal Users as Request Participants

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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                Created:
                Updated: