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  1. Jira Service Management Cloud
  2. JSDCLOUD-3460

Prevention or Warning message when Agent tries to add Internal Users as Request Participants

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      Problem Definition:

      Currently, if an Internal User or Agent are added as a "Request Participant" on a ticket, they will not retrieve any Internal Comment of that Request.

      Suggested Solution:

      As that behaviour is by design, it will be great if there is a feature that will prevent any Internal Users to be added as the "Request Participant" or a warning that mention that the user would not retrieve any internal comment notification.

      Workaround:

      Remove any Internal Users from the "Request Participant" field.

            Unassigned Unassigned
            jrahmadiputra Julian (Inactive)
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              Created:
              Updated:
              Resolved: