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  1. Jira Service Management Cloud
  2. JSDCLOUD-3410

I would like my Service Desk agent to receive JIRA notification even if they are a request participant/reporter/part of Organization

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently if my service desk agent is on the watcher list and also added as a request participant, the agent will not receive any JIRA notification (such as internal comment notification). It would be good agents received internal notifications, despite being in the context of customers of the request.

      Notes

      This also affects if the agents are in the same organisation as the reporter.

      Follow Up

      Since this use case is not fully implemented yet, we've raised a new bug report. Please consider giving feedback at JSDCLOUD-10323.

            7ad1551c39c0 Benjamin Paton
            vwong@atlassian.com vwong
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