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  1. Jira Service Management Data Center
  2. JSDSERVER-3410

Send notifications to Service Desk Agents for updates on issues where they are also a request participant, reporter or member of the organization

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently if my service desk agent is on the watcher list and also added as a request participant (or is the reporter, or is part of the organization the issue is shared with), the agent will not receive any JIRA notification (such as internal comment notification). It will be great if the agent receives both the JIRA notifications and the JSD customer notification.

      It would be great if JIRA can allow a user to select they shall be treated as customer ID or agent ID for notification they want to receive.

              bornatowski Bartosz Ornatowski
              vwong@atlassian.com vwong
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