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Suggestion
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Resolution: Answered
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None
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135
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25
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Currently if my service desk agent is on the watcher list and also added as a request participant (or is the reporter, or is part of the organization the issue is shared with), the agent will not receive any JIRA notification (such as internal comment notification). It will be great if the agent receives both the JIRA notifications and the JSD customer notification.
It would be great if JIRA can allow a user to select they shall be treated as customer ID or agent ID for notification they want to receive.
- is duplicated by
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JSDSERVER-5307 When adding staff agent as a customer this seemed to override any notifications I get as a staff member
- Closed
- is related to
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JSDSERVER-5602 Send Agents notifications regardless of whether they are part of an organization
- Closed
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JSDSERVER-3460 Prevention or Warning message when Agent tries to add Internal Users as Request Participants
- Gathering Interest
- relates to
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JSDSERVER-2418 Agent does not recieve internal comments notifications if he's mentioned in Request Participiants
- Closed
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JSDSERVER-6269 Inconsistency with how Jira notifications are sent to users treated as Customers when they are mentioned in a ticket
- Closed
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JSDSERVER-3404 An agent will not receive notifications on internal comments when being both a watcher and a request participant
- Closed
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JSDCLOUD-3410 I would like my Service Desk agent to receive JIRA notification even if they are a request participant/reporter/part of Organization
- Closed
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JSDSERVER-2309 When a reporter is also a collaborator, he/she should get both customer notifications and internal comments' notifications.
- Closed
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JSDSERVER-5697 Allow JIRA Service Desk Admins to Decide When Agents should be Treated as Customers
- Gathering Interest
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- mentioned in
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