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Bug
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Resolution: Answered
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Medium
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None
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2.5.8
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Steps to reproduce:
- Create a Service Desk Request
- Make Agent1 to recieve issue commented notifications (make him a watcher, or smth that mathes your Notification Scheme)
- Collaborator or another Agent2 writes an internal comment -> Agent1 recieves notification
- Now add Agent1 to "Request Participiants"
- Collaborator or another Agent2 writes an internal comment again -> Agent1 does not recieve notification
- is related to
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JSDSERVER-3410 Send notifications to Service Desk Agents for updates on issues where they are also a request participant, reporter or member of the organization
- Closed
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JSDSERVER-3460 Prevention or Warning message when Agent tries to add Internal Users as Request Participants
- Gathering Interest
- relates to
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JSDCLOUD-2418 Agent does not recieve internal comments notifications if he's mentioned in Request Participiants
- Closed
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JSDSERVER-3404 An agent will not receive notifications on internal comments when being both a watcher and a request participant
- Closed