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  1. Jira Service Management Cloud
  2. JSDCLOUD-2418

Agent does not recieve internal comments notifications if he's mentioned in Request Participiants

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to reproduce:

      1. Create a Service Desk Request
      2. Make Agent1 to recieve issue commented notifications (make him a watcher, or smth that mathes your Notification Scheme)
      3. Collaborator or another Agent2 writes an internal comment -> Agent1 recieves notification
      4. Now add Agent1 to "Request Participiants"
      5. Collaborator or another Agent2 writes an internal comment again -> Agent1 does not recieve notification

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2418 Agent does not recieve internal comments notifications if he's mentioned in Request Participiants

          • Medium - Medium priority issues
          • Closed

          Suggestion - JSDCLOUD-3410 I would like my Service Desk agent to receive JIRA notification even if they are a request participant/reporter/part of Organization

          • Closed

          Suggestion - JSDCLOUD-3460 Prevention or Warning message when Agent tries to add Internal Users as Request Participants

          • Closed

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              Unassigned Unassigned
              7a8c576413d3 Andrey Pechnikov
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                Updated:
                Resolved: