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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Portal
Labels:
None

UIS:
0
Support reference count:
3
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Problem Definition:

Currently, if an Internal User or Agent are added as a "Request Participant" on a ticket, they will not retrieve any Internal Comment of that Request.

Workaround:

Remove any Internal Users from the "Request Participant" field.

Attachments

Issue Links

relates to

JSDSERVER-2418 Agent does not recieve internal comments notifications if he's mentioned in Request Participiants

Closed

JSDCLOUD-3460 Prevention or Warning message when Agent tries to add Internal Users as Request Participants

Closed

JSDSERVER-1873 Notification on Internal Comments to Collaborators added as Request Participant

Closed

JSDSERVER-2309 When a reporter is also a collaborator, he/she should get both customer notifications and internal comments' notifications.

Closed

JSDSERVER-3410 Send notifications to Service Desk Agents for updates on issues where they are also a request participant, reporter or member of the organization

Closed

JSDSERVER-5697 Allow JIRA Service Desk Admins to Decide When Agents should be Treated as Customers

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...

(1 relates to, 3 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Julian (Inactive)

Votes:: 25 Vote for this issue

Watchers:: 16 Start watching this issue

Dates

Created:: 23/Feb/2016 2:22 PM

Updated:: 20/Feb/2024 2:55 AM

Prevention or Warning message when Agent tries to add Internal Users as Request Participants