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  1. Jira Service Management Data Center
  2. JSDSERVER-1873

Notification on Internal Comments to Collaborators added as Request Participant

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour

      • If a Collaborator is added as Request Participant, the Collaborator will not receive notification for Internal Comments

      Feature Request

      • Collaborator should still receive notification for Internal Comments even if he is added as Request Participant on a ticket

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-3460 Prevention or Warning message when Agent tries to add Internal Users as Request Participants

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1873 Notification on Internal Comments to Collaborators added as Request Participant

          • Closed

          Activity

            People

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Votes:
              1 Vote for this issue
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              Dates

                Created:
                Updated:
                Resolved:

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