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  1. Jira Service Management Cloud
  2. JSDCLOUD-1873

Notification on Internal Comments to Collaborators added as Request Participant

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Details

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behaviour

      • If a Collaborator is added as Request Participant, the Collaborator will not receive notification for Internal Comments

      Feature Request

      • Collaborator should still receive notification for Internal Comments even if he is added as Request Participant on a ticket

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-3460 Prevention or Warning message when Agent tries to add Internal Users as Request Participants

          • Closed

          Suggestion - JSDSERVER-1873 Notification on Internal Comments to Collaborators added as Request Participant

          • Closed

          Activity

            People

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: