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  1. Jira Service Management Data Center
  2. JSDSERVER-5602

Send Agents notifications regardless of whether they are part of an organization

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Jira Service Desk agents are not sent regular notifications if they are also added to a ticket as part of an organization.

      Suggested Solution

      Always send Agents Jira notifications, regardless of whether they are part of an organization added to the ticket.

      Workaround

      Change the notification for Should customers receive Jira notifications? to Yes, send customers both Jira Service Desk and Jira notifications
      You’ll find this setting under Administration > Applications > Jira Service Desk > Configuration
      This will only affect Jira licensed users and Service Desk customers will continue to only receive customer notifications, so if customers are also Jira users, they will receive two notifications.

              bornatowski Bartosz Ornatowski
              khannon Keri Duthie (Inactive)
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                Created:
                Updated:
                Resolved: