Prevention or Warning message when Agent tries to add Internal Users as Request Participants

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Customer Portal
    • 0
    • 4

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition:

      Currently, if an Internal User or Agent are added as a "Request Participant" on a ticket, they will not retrieve any Internal Comment of that Request.

      Suggested Solution:

      As that behaviour is by design, it will be great if there is a feature that will prevent any Internal Users to be added as the "Request Participant" or a warning that mention that the user would not retrieve any internal comment notification.

      Workaround:

      Remove any Internal Users from the "Request Participant" field.

              Assignee:
              Unassigned
              Reporter:
              Julian (Inactive)
              Votes:
              29 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated: