Hello all, (n.maehler)

I was also struggling to find a way to adjust the portal CSS just a bit (font size, "Popular section" width, etc.). Other mentioned apps were absolutely too pricey for our use case.
Finally, I found this low-cost app by Accxia: CSS Portal Styler for Jira Service Desk

I hope it helps someone!
Vid

I wanted to fill out the survey and unfortunately I have to agree with @Philip Colmer and @Rohan Fleming the survey does not help us.

My wish is very tiny, because I just want to change one little CSS Rule but am unable to do so without a plugin

And it seems I cannot mention others...

rfleming@atlassian.com I agree with micah3. I went to fill out the survey and it is completely missing the point. There is nothing I can do with your survey that would give you any indication of what we actually want to do with the portal.

Too often, Atlassian use their own products in ways that the customers cannot do without extensive re-coding or extensions. If you want to make your customers happier, allow us to use your products the same way that you do!

Hey Rohan,

Thanks for the survey, but unfortunately the survey is too shortsighted. Based on that you would not satisfy our needs.

We want to be able to control the full experience. Similar to support.atlassian.com. The main landing page is a great example of this. With the ability to link into the JSD section and then within the JSD section then able to group different actual service desks.

In addition to this, I think that the ability to control the actual way that the JSD section is laid out is super important. heders, footers, side bars, select what jsds to show.

Hi all,

We are always looking for ways to improve the customer portal and have a few open questions around some of your branding/customisation requirements. We have created a quick survey to capture some of your feedback here: http://www.surveygizmo.com/s3/3335698/2017-Customer-Portal-Customisation

Thank you again for all your continuous feedback!

JIRA Service Desk team

Hello,

I created this plugin: https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview

It may help you customize the Service Desk Landingpage/portalspage, such that you can add different information/html/macros, and even a categorized view of portals. Check it out

It may help on the problem you describe. I'm open to implement features you need, e.g. like i18n macro constants!

best regards from Pronto Plugins

Hi Relihan,
I'm fairly sure it's only against the TOS if you remove the attribution. There's no need to remove the attribution or links back to Atlassian. The solution/hack I've suggested is really just around more branding in the portal (colours, fonts etc.)
Happy to be corrected on the TOS point and I do agree it'd be much nicer to be able to simply include some custom CSS in the product, but since it's been closed off as Won't Fix I figured a workaround would have to do.

Nice work, however it would be ideal if we didn't have to hack things because unfortunately the method you proposed is against the terms of service. I got the following email from Atlassian:

White labeling of Atlassian products is not permitted as per our End User Agreement section 4.6:

4.6 Attribution. In any use of the Software, End User must include the following attribution to Atlassian on all user interfaces in the following format: "Powered by Atlassian", which must in every case include a hyperlink to http://www.atlassian.com, and which must be in the same format as delivered in the Software.

Here's a hacky workaround if it helps anyone.
http://www.glintech.com/blog/modifying-the-look-of-jira-service-desk-using-custom-css-nginx.html
You can inject custom css using nginx as a reverse proxy (and probably other reverse proxies).

nicely spotted guys bjorn2 & c.roser. You mentioned the removed portal logo icon option. Please vote for it here https://jira.atlassian.com/browse/JSD-1836

Shouldn't the resolution be "won't fix" instead of done? This hasn't been done right? Im confused.

Hi everyone,

Thanks so much for your votes and comments on this issue.
JIRA Service Desk 2.5 has been released with the ability to customize the Help Center and we all hope you take it for a spin! JIRA Service Desk 2.5 contains lots of other goodness and you can read the full release notes here.

After analysis of this issue we decided to move forward favoring ease of use by building an editor for the help center. The ability to add custom html/css is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "done".

We have also created two separate tickets to keep tracks of your other customization needs. Please vote on the suggestion you'd like to see first:
Help Center Footer Customization
Help Center Body Customization

Cheers,
Joseph
JIRA Service Desk Product Management

I should also be able to remove whatever I want. I don't particularly like that I'm not "allowed" to remove the atlassain branding from the footers. Its one thing if I'm using the cloud version but if I'm hosting it myself I should be able to remove any and all links to 3rd parties. Or I should be able to use the software free for being an advertiser for atlassian.... you don't get to have your cake (us paying for the software) and eat it too (double dipping by forcing us to advertise your product.)

@jhuynh +1 on the hide / unhide individual service desks from the portal main page.

@jhuynh, we would also like to be able to hide / unhide individual service desks from the portal main page.

Hi Guys, thanks for all your feedback.

Although custom css/html will resolve most of our problems with portal branding. We want to provide you with a solution that is easy to use and will work today for future upgrades without destroying your styling. I have summarized a list of use cases that you've mentioned. Could you let us know if we've missed anything?

1) removing round logo restrictions and styling.
2) modify Welcoming message "Welcome to Help Center"
3) modify colors of header bar/footer
4) modify font type
5) revert to default settings

In SD version 2.3.3 any custom logo will be surrounded by a grey circle. This does not comply at all with our CD. I expect that a custom logo replaces any default styling options:

.aui-avatar-project

The problem is that I have no access to the customerportal css file, i.e. therefore no chance to overwrite the styling,

The lack of advanced branding is a show stopper for our customer. Please also vote for https://jira.atlassian.com/browse/JSD-218

Please, add your feedback for the new logo design in the suggestion below:
https://jira.atlassian.com/browse/JSD-1359

More important than ever after the 2.2 update added the dreaded Atlasssian circle transform to my logo. Why Atlasssian? Why?

hi, we'd like to use the service desk portal as a one stop shop for all our customer needs. this includes a link to the product documentation and a 2nd link to the downloads location. would these 2 items be covered by the "custom html assets" discussed in this ticket?

Do you know when that update will be available?

Hi guys, thanks for feedback...we hear you.
We are currently addressing this issue, some basic custom branding will be available for you soon.
For the next iteration, you will be able to change the logo, text and color of Help Center.

Don't forget about the Help Center and Open Requests pages in the Customer portal as well (Jira Service Desk 2.0)

Having a announcement banner box (like Jira) or before body / after body hml boxes (like Confluence) for each portal that allow custom html / javascript is really important, then we could do the same customizations we do to other Atlassian products.