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  1. Jira Service Management Server and Data Center

As a JIRA Service Desk customer, I should be able to apply "advanced branding" to my support portal.



    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We would like the ability to really brand the service desk portal to make it our own. The ability to apply custom CSS and other HTML assets in a way that is supported and would come along during upgrades. It could be as easy as giving us an area to inject items in the header and document the elements so we don't have to reverse engineer it.

      Atlassian Status as of 2nd February 2017

      Hi all, 

      We are always looking for ways to improve the customer portal and have a few open questions around some of your branding/customisation requirements. We have created a quick survey to capture some of your feedback here: http://www.surveygizmo.com/s3/3335698/2017-Customer-Portal-Customisation

      Thank you again for all your continuous feedback!

      JIRA Service Desk team

      Atlassian Status as of 4th August 2015

      Hi everyone,

      Thanks so much for your votes and comments on this issue.
      JIRA Service Desk 2.5 has been released with the ability to customize the Help Center and we all hope you take it for a spin! JIRA Service Desk 2.5 contains lots of other goodness and you can read the full release notes here.

      After analysis of this issue we decided to move forward favoring ease of use by building an editor for the help center. The ability to add custom html/css is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix".

      We have also created two separate tickets to keep tracks of your other customization needs. Please vote on the suggestion you'd like to see first:
      Help Center Footer Customization
      Help Center Body Customization

      JIRA Service Desk Product Management


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              jhuynh Joseph Huynh (Inactive)
              jneuharth1 Jeremy Neuharth
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