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  1. Jira Service Management Data Center
  2. JSDSERVER-1314

Configurable Service desk

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
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    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Please make the service desk, especially the screens which are displayed to the customer more configurable. This is one of the strengths of JIRA, which should be standard for all Atlassian products.

      In detail:
      + Configurable fields (which should be displayed)
      + Size of the icons and texts (for many issues this is much too big)
      + Views (like all issues for a company / customer) or only issues I have reported...

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-22 As a JIRA Service Desk customer, I should be able to apply "advanced branding" to my support portal.

          • Closed
          relates to

          Suggestion - JSDCLOUD-1314 Configurable Service desk

          • Closed

          Activity

            People

              Unassigned Unassigned
              dc821ce3314a Lars Hansen
              Votes:
              10 Vote for this issue
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              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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