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  1. Jira Service Management Data Center
  2. JSDSERVER-1314

Configurable Service desk

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Please make the service desk, especially the screens which are displayed to the customer more configurable. This is one of the strengths of JIRA, which should be standard for all Atlassian products.

      In detail:
      + Configurable fields (which should be displayed)
      + Size of the icons and texts (for many issues this is much too big)
      + Views (like all issues for a company / customer) or only issues I have reported...

              Unassigned Unassigned
              dc821ce3314a Lars Hansen
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                Created:
                Updated:
                Resolved: