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  1. Jira Service Management Data Center
  2. JSDSERVER-1314

Configurable Service desk

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Please make the service desk, especially the screens which are displayed to the customer more configurable. This is one of the strengths of JIRA, which should be standard for all Atlassian products.

      In detail:
      + Configurable fields (which should be displayed)
      + Size of the icons and texts (for many issues this is much too big)
      + Views (like all issues for a company / customer) or only issues I have reported...

          Form Name

            [JSDSERVER-1314] Configurable Service desk

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Christian Sarrasin added a comment -

            Customers can't see work log

            As things currently stand (in JSD-JIRA 7.1.0-OD-04-012) it's impossible to allow customer to see the data input by the agent using the standard JIRA "Log Work" feature. This is rather unfortunate as the customer might very well be interested in this data, including the time management aspect of things.

            Christian Sarrasin added a comment - Customers can't see work log As things currently stand (in JSD-JIRA 7.1.0-OD-04-012) it's impossible to allow customer to see the data input by the agent using the standard JIRA "Log Work" feature. This is rather unfortunate as the customer might very well be interested in this data, including the time management aspect of things.

              Unassigned Unassigned
              dc821ce3314a Lars Hansen
              Votes:
              10 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: