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  1. Jira Service Management Data Center
  2. JSDSERVER-805

Customize / Translate Help Center page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      By now I've found no way to customize or even translate the Help Center page (../jira/servicedesk/customer/portals). This makes it impossible for us to roll out SD to our customers.
      We need a customization of colors, logo, headline (Jira Service Desk), title, texts & links

      Customize / Translate Help Center

      Hi everyone,
      Thanks so much for your votes and comments on this issue.
      JIRA Service Desk 2.5 has been released with the ability to Customize / Translate Help Center and we all hope you take it for a spin! JIRA Service Desk 2.5 contains lots of other goodness and you can read the full release notes here.
      Cheers,
      Joseph
      JIRA Service Desk Product Management

          Form Name

            [JSDSERVER-805] Customize / Translate Help Center page

            Pronto Plugins added a comment -

            Hello,

            I created this plugin: https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview

             

            It may help you customize the Service Desk Landingpage/portalspage, such that you can add different information/html/macros, and even a categorized view of portals. Check it out

            It may help on the problem you describe. I'm open to implement features you need, e.g. like i18n macro constants!

             

            best regards from Pronto Plugins

            Pronto Plugins added a comment - Hello, I created this plugin: https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview   It may help you customize the Service Desk Landingpage/portalspage, such that you can add different information/html/macros, and even a categorized view of portals. Check it out It may help on the problem you describe. I'm open to implement features you need, e.g. like i18n macro constants!   best regards from Pronto Plugins

            Norival Augusti added a comment -

            What about JIRA Service Desk 3.0?

            Norival Augusti added a comment - What about JIRA Service Desk 3.0?

            Joseph Huynh (Inactive) added a comment -

            Hi everyone,
            Thanks so much for your votes and comments on this issue.
            JIRA Service Desk 2.5 has been released with the ability to Customize / Translate Help Center and we all hope you take it for a spin! JIRA Service Desk 2.5 contains lots of other goodness and you can read the full release notes here.

            Cheers,
            Joseph
            JIRA Service Desk Product Management

            Joseph Huynh (Inactive) added a comment - Hi everyone, Thanks so much for your votes and comments on this issue. JIRA Service Desk 2.5 has been released with the ability to Customize / Translate Help Center and we all hope you take it for a spin! JIRA Service Desk 2.5 contains lots of other goodness and you can read the full release notes here . Cheers, Joseph JIRA Service Desk Product Management

            Oliviu Nita added a comment -

            Yesterday i have made a big live presentation (3 hours) to my superiors of the JSD and Confluence.
            Today we use Synexys as a ticketing solution for helpdesk, and we want to switch to JSD.
            At the end of the presentation someone asked me if it is possible to add (and keep visible all the time) a message on the Customer Portal page e.g.: Welcome USERNAME
            In Synexys we have this on the welcome page and also our Username it's displayed on every page.
            I have searched a lot on the net... NOTHING! I just cannot belive i'm the only one who need this function....

            Oliviu Nita added a comment - Yesterday i have made a big live presentation (3 hours) to my superiors of the JSD and Confluence. Today we use Synexys as a ticketing solution for helpdesk, and we want to switch to JSD. At the end of the presentation someone asked me if it is possible to add (and keep visible all the time) a message on the Customer Portal page e.g.: Welcome USERNAME In Synexys we have this on the welcome page and also our Username it's displayed on every page. I have searched a lot on the net... NOTHING! I just cannot belive i'm the only one who need this function....

            Mark Allen added a comment - - edited

            I'd also like a way to include/exclude public portals from view on the portal selection page (/servicedesk/customer/portals). Some public SD's may not be relevant to customers of private ones.

            This would mean direct traffic into a specific portal would be required and avoid them being 'stumbled upon'

            Mark Allen added a comment - - edited I'd also like a way to include/exclude public portals from view on the portal selection page (/servicedesk/customer/portals). Some public SD's may not be relevant to customers of private ones. This would mean direct traffic into a specific portal would be required and avoid them being 'stumbled upon'

            Sridhar Donepudi added a comment -

            This is really important. Current customer portal is rudimentary. Most of the times search doesn't detect knowledge base articles unless complete key is entered.

            Sridhar Donepudi added a comment - This is really important. Current customer portal is rudimentary. Most of the times search doesn't detect knowledge base articles unless complete key is entered.

            Thomas Godar added a comment -

            Bump. Need a way to not list all other service desks from the "Help Center" /portals page. Seems a strange approach. Can't use this as is.

            Thomas Godar added a comment - Bump. Need a way to not list all other service desks from the "Help Center" /portals page. Seems a strange approach. Can't use this as is.

            Tanya L Christensen added a comment -

            Customization is key. We also need a way to remove or apply a label filters to the top level "Summary" portion of our Service Desk. I don't want the entire KB searched in that field. I'd like to limit the searching there.

            Tanya L Christensen added a comment - Customization is key. We also need a way to remove or apply a label filters to the top level "Summary" portion of our Service Desk. I don't want the entire KB searched in that field. I'd like to limit the searching there.

            Peter Wood added a comment -

            We've put a hold on switching to Jira Service Desk, simply because we're unable to customize the 'Help Center' screen. Please fix!

            Peter Wood added a comment - We've put a hold on switching to Jira Service Desk, simply because we're unable to customize the 'Help Center' screen. Please fix!

            Mathieu TRUCHOT added a comment -

            this is really important for us as well, please resolve it ASAP !!

            Mathieu TRUCHOT added a comment - this is really important for us as well, please resolve it ASAP !!

              Unassigned Unassigned
              160e57dc4064 Jan-Peter Rusch
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              52 Vote for this issue
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              46 Start watching this issue

                Created:
                Updated:
                Resolved: