Hi burkhard.obergoeker1589341189, 

The problem you are having is a known issue and it's tracked here: https://jira.atlassian.com/browse/JSD-4162. There's a workaround on that issue – hopefully that solves your problem for now . The fix will be put in later in a Server release. 

Thanks! --Lingbo

During our Installation of JIRA ServiceDesk 3.2.3 (and 3.2.5) I noticed that the issue is even worse, because after changing the default language, a subsequent creation of a new  project ends up with an error which tells me that the project could not be created successfully.

A brief look into this Project shows that the default available objects (e.g. queues, issue types, workflows etc.) have not been created at all. Switching back to the former Language "heals" this situation in that way, that new Project can be created again - but -of course - containing the Objects named in the default language.

Maybe this happened already before the Versions I used. Can you please confirm that?

Thanks!

Burkhard

Hi all,

Thanks for all your comments. There's certainly a lot of interest behind this feature!

We would love to hear more from you on how your team shall add and maintain multiple languages on the portal. Understanding this will help us make the right thing that fits your needs perfectly.

If you would like to help out, please take 2 minutes to answer these questions - https://jsd-beta.typeform.com/to/VS5QKT.

Cheers,
JIRA Service Desk Team

This issue is related to https://jira.atlassian.com/browse/JSD-25 - that is the ability for customer input data to be internationalised by the customer

Thanks a lot! I'm much happier now
I never noticed this tab, though I've created 4 SDs and modified workflow of two of them
Workaround works and is sufficient for a single-language SD

You don't have to go into the database. You can go to this url http://<instance>/jira/servicedesk/agent/<projectkey>/settings/requesttypes. The click "Edit fields" next to your request types, select workflow status tab, and voila

Manual changing is acceptable. I can get to database via pgAdmin; can you point me to relevant tables? I see the SD in table "project", id=11706. I need to change primarily status names.
thanks!
peter

This issue is caused by the seed data of new Service Desk. Say when your instance is in English, and you create a new Service Desk project, all of your initial data will be in English (eg queue name, request type name, request status, etc). This initial data is stored in the database, so changing the instance language won't change the data.

Workaround:
For new service desk: install your language pack, set JIRA's default language to your language, and create your service desk

For existing service desk: you have to manually change those components such as queue name, status names, request fields, etc into your language

Hello, I've originally reported this issue as https://support.atlassian.com/servicedesk/customer/portal/3/SDS-5043

Workaround I'd like to have is for a situation of already established servicedesk (created when default language was English, most users are Slovak). Is there any way (sql commands in postgres would be acceptable) to change this attribute of SD ?