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  1. Jira Service Management Data Center
  2. JSDSERVER-832

No language select in Customer portal for user

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 3-Dic-2018

      The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in Service Desk 3.3 and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk where all the interest and feedback for these type of unctions is currently being gathered.

      Best regards
      René Chiquete - Atlassian Support.

      We know that static elements of JIRA and JIRA Service Desk are translated by the user language select (after admin install needed language pack), but why there is no option for customer/user to select language in Customer Portal, without entering JIRA?
      The problem is both in JSD 1.2.x and 2.0.2.
      Or do we have to implement it in our plugin https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender

      Regards
      Piotr Mazij
      InTENSO

      [UPDATE 13.March 2017] - the case is no longer desired and may be closed, as we implemented language switcher in our plugin

      Translation for JIRA Service Desk 

          Form Name

            [JSDSERVER-832] No language select in Customer portal for user

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012779 ] New: JAC Suggestion Workflow 3 [ 3650050 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Rene C. [Atlassian Support] made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 401094 ]
            Rene C. [Atlassian Support] made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-832].
              {panel}

            We know that static elements of JIRA and JIRA Service Desk are translated by the user language select (after admin install needed language pack), but why there is no option for customer/user to select language in Customer Portal, without entering JIRA?
             The problem is both in JSD 1.2.x and 2.0.2.
             Or do we have to implement it in our plugin [https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender]

            Regards
             Piotr Mazij
             InTENSO

            [UPDATE 13.March 2017] - the case is no longer desired and may be closed, as we implemented language switcher in our plugin
            h1. [Translation for JIRA Service Desk|https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.translation.jsd-translation/overview]              		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-832].
              {panel}

            {panel:title=Atlassian Update – 3-Dic-2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}
            The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in [Service Desk 3.3|https://confluence.atlassian.com/servicedesk/jira-service-desk-3-3-x-release-notes-861178652.html] and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request [Multilingual Service Desk|https://jira.atlassian.com/browse/JSDSERVER-819] where all the interest and feedback for these type of unctions is currently being gathered.

            Best regards
            René Chiquete - Atlassian Support.
            {panel}

            We know that static elements of JIRA and JIRA Service Desk are translated by the user language select (after admin install needed language pack), but why there is no option for customer/user to select language in Customer Portal, without entering JIRA?
             The problem is both in JSD 1.2.x and 2.0.2.
             Or do we have to implement it in our plugin [https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender]

            Regards
             Piotr Mazij
             InTENSO

            [UPDATE 13.March 2017] - the case is no longer desired and may be closed, as we implemented language switcher in our plugin
            h1. [Translation for JIRA Service Desk|https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.translation.jsd-translation/overview] 
            Rene C. [Atlassian Support] made changes -
            Fix Version/s New: 3.3.0 [ 61746 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]

            Rene C. [Atlassian Support] added a comment -

            Hello everyone! The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in Service Desk 3.3 and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk.

            Best regards
            René Chiquete - Atlassian Support.

            Rene C. [Atlassian Support] added a comment - Hello everyone! The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in Service Desk 3.3  and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk . Best regards René Chiquete - Atlassian Support.
            Rene C. [Atlassian Support] made changes -
            Link New: This issue is related to JSDSERVER-303 [ JSDSERVER-303 ]
            Rene C. [Atlassian Support] made changes -
            Link Original: This issue duplicates JSDSERVER-819 [ JSDSERVER-819 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue relates to JSDSERVER-819 [ JSDSERVER-819 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664816 ] New: JAC Suggestion Workflow [ 3012779 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 2

              Unassigned Unassigned
              piotr.mazij1 Piotr Mazij
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              22 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: