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  1. Jira Service Management Data Center
  2. JSDSERVER-303

As a service desk customer portal user I would like to change my language

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 3-Dec-2018

      The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in Service Desk 3.3 and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk.

      Best regards
      René Chiquete - Atlassian Support.

       
      In the the new self-service profile screen only the timezone can be changed.
      I suppose you could still use the regular JIRA interface to achieve this. But there is problem with the Activity Stream when the user is restricted to the Customer Portal.

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            [JSDSERVER-303] As a service desk customer portal user I would like to change my language

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013235 ] New: JAC Suggestion Workflow 3 [ 3650054 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Rene C. [Atlassian Support] made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 400989 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue relates to JSDSERVER-304 [ JSDSERVER-304 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue relates to JSDSERVER-832 [ JSDSERVER-832 ]
            Rene C. [Atlassian Support] made changes -
            Link Original: This issue is duplicated by JSDSERVER-819 [ JSDSERVER-819 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue relates to JSDSERVER-819 [ JSDSERVER-819 ]
            Rene C. [Atlassian Support] made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-303].
              {panel}

            {panel:title=Atlassian Update – 3-Dec-2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}
            The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in [Service Desk 3.3|https://confluence.atlassian.com/servicedesk/jira-service-desk-3-3-x-release-notes-861178652.html] and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk.

            Best regards
            René Chiquete - Atlassian Support. {panel} 
            In the the new self-service profile screen only the timezone can be changed.
            I suppose you could still use the regular JIRA interface to achieve this. But there is problem with the Activity Stream when the user is restricted to the Customer Portal.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-303].
              {panel}

            {panel:title=Atlassian Update – 3-Dec-2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}
            The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in [Service Desk 3.3|https://confluence.atlassian.com/servicedesk/jira-service-desk-3-3-x-release-notes-861178652.html] and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request [Multilingual Service Desk|https://jira.atlassian.com/browse/JSDSERVER-819].

            Best regards
            René Chiquete - Atlassian Support. {panel} 
            In the the new self-service profile screen only the timezone can be changed.
            I suppose you could still use the regular JIRA interface to achieve this. But there is problem with the Activity Stream when the user is restricted to the Customer Portal.
            Rene C. [Atlassian Support] made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-303].
              {panel}

            {panel:title=Atlassian update as of 16th November 2016}{panel}
            Hi all,

            Thanks for all your comments. There's certainly a lot of interest behind this feature!

            We would love to hear more from you on how your team shall add and maintain multiple languages on the portal. Understanding this will help us make the right thing that fits your needs perfectly.

            If you would like to help out, please take 2 minutes to answer these questions - [https://jsd-beta.typeform.com/to/VS5QKT].

            Cheers,
            JIRA Service Desk Team

             
            ----
            In the the new self-service profile screen only the timezone can be changed.

            I suppose you could still use the regular JIRA interface to achieve this. But there is problem with the Activity Stream when the user is restricted to the Customer Portal.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-303].
              {panel}

            {panel:title=Atlassian Update – 3-Dec-2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}
            The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in [Service Desk 3.3|https://confluence.atlassian.com/servicedesk/jira-service-desk-3-3-x-release-notes-861178652.html] and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk.

            Best regards
            René Chiquete - Atlassian Support. {panel} 
            In the the new self-service profile screen only the timezone can be changed.
            I suppose you could still use the regular JIRA interface to achieve this. But there is problem with the Activity Stream when the user is restricted to the Customer Portal.
            Rene C. [Atlassian Support] made changes -
            Fix Version/s New: 3.3.0 [ 61746 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]

            Rene C. [Atlassian Support] added a comment - - edited

            The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in Service Desk 3.3 and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk.

            Best regards
            René Chiquete - Atlassian Support.

            Rene C. [Atlassian Support] added a comment - - edited The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in Service Desk 3.3  and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk . Best regards René Chiquete - Atlassian Support.

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