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  1. Jira Service Management Cloud
  2. JSDCLOUD-5158

If the user profile language differs from the System Language, creating a project from Service Desk Fails

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    Description

      If the user JIRA profile language differs from the System Language, when creating a Service Desk project, the project creation will fail

      With the System Language set to English and the profile set to German one of the generated error is

      Fehler
      There was a problem creating Automation rules for this new Service Desk

      workaround
      change the user profile language to the System Language.

      Attachments

        1. Service_Desk_error_fr.png
          Service_Desk_error_fr.png
          28 kB
        2. Service_Desk_error_ger.png
          Service_Desk_error_ger.png
          31 kB
        3. Service_Desk_error_jp.png
          Service_Desk_error_jp.png
          34 kB

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              ezhang Ed Zhang (Automation)
              dsjauwmook davy
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                Updated:
                Resolved: