• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 3.1.0-OD-01, 3.0.2
• Affects Version/s: 2.3.6, 2.6.0-OD-11, 3.0.0-OD-04, 3.0.4, 3.0.5
• Component/s: Email - Outgoing, Internationalization
• Labels:

  • affects-cloud
  • affects-server
  • translation

1. 

   english.png

   70 kB

   08/Jul/2015 10:46 AM

2. 

   german.png

   73 kB

   08/Jul/2015 10:46 AM

3. 

   Screen Shot 2015-12-30 at 8.37.43 PM.png

   186 kB

   30/Dec/2015 12:50 PM

4. 

   Screen Shot 2015-12-30 at 8.37.54 PM.png

   137 kB

   30/Dec/2015 12:50 PM

[JSDSERVER-2074] Service Desk email notification uses mixed languages

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304031 ]	New: JAC Bug Workflow v3 [ 3125510 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2057988 ]

New: JSD Bug Workflow v5 - TEMP [ 2304031 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055478 ]

New: JSD Bug Workflow v5 [ 2057988 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956221 ]

New: JSD Bug Workflow v5 - TEMP [ 2055478 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615519 ]

New: JSD Bug Workflow v5 [ 1956221 ]

jonah (Inactive) made changes - 02/Apr/2017 11:47 AM

Description

Original: h4. Summary When JIRA instance uses other Default System Language, for example German (Deutsch), Service Desk notification will mix both English and German language in the email. h4. Environment JIRA 6.3.15 JSD 2.3.6 JSD 2.6.0-OD-11 h4. Steps to Reproduce # Install JIRA with Service Desk # Set Default User Preference to use *Text* based email notification # Change *Indexing Language* and *Default Language* to German (Deutsch) # Create a Service Desk Request on behalf of customer h4. Expected Results Email notification will be fully in German language h4. Actual Results There will be a mixed of English and German language in the email !english.png|thumbnail! h4. Notes # The problem *is not observed anymore* in the latest JIRA and Service Desk Server version. JIRA 6.4.x JSD 2.5.0 !german.png|thumbnail! # HTML format email is also showing the translation correctly. Only the Text format is broken # This is still happening on Cloud instances # On JIRA Server the issue is happening again in JIRA 7.0.4 and JSD 3.0.4.  !Screen Shot 2015-12-30 at 8.37.43 PM.png|thumbnail!

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-2074].   {panel} h4. Summary When JIRA instance uses other Default System Language, for example German (Deutsch), Service Desk notification will mix both English and German language in the email. h4. Environment JIRA 6.3.15 JSD 2.3.6 JSD 2.6.0-OD-11 h4. Steps to Reproduce # Install JIRA with Service Desk # Set Default User Preference to use *Text* based email notification # Change *Indexing Language* and *Default Language* to German (Deutsch) # Create a Service Desk Request on behalf of customer h4. Expected Results Email notification will be fully in German language h4. Actual Results There will be a mixed of English and German language in the email !english.png|thumbnail! h4. Notes # The problem *is not observed anymore* in the latest JIRA and Service Desk Server version. JIRA 6.4.x JSD 2.5.0 !german.png|thumbnail! # HTML format email is also showing the translation correctly. Only the Text format is broken # This is still happening on Cloud instances # On JIRA Server the issue is happening again in JIRA 7.0.4 and JSD 3.0.4.  !Screen Shot 2015-12-30 at 8.37.43 PM.png|thumbnail!

jonah (Inactive) made changes - 02/Apr/2017 11:47 AM

Link

New: This issue relates to JSDCLOUD-2074 [ JSDCLOUD-2074 ]

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 3:02 AM

Labels

Original: translation

New: affects-cloud affects-server translation

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602647 ]

New: JSD Bug Workflow v4 [ 1615519 ]

Owen made changes - 22/Sep/2016 3:23 AM

Workflow

Original: JSD Bug Workflow [ 1398810 ]

New: JSD Bug Workflow v2 [ 1602647 ]

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