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Bug
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Resolution: Fixed
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Low
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2.3.6, 2.6.0-OD-11, 3.0.0-OD-04, 3.0.4, 3.0.5
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
When JIRA instance uses other Default System Language, for example German (Deutsch), Service Desk notification will mix both English and German language in the email.
Environment
JIRA 6.3.15
JSD 2.3.6
JSD 2.6.0-OD-11
Steps to Reproduce
- Install JIRA with Service Desk
- Set Default User Preference to use Text based email notification
- Change Indexing Language and Default Language to German (Deutsch)
- Create a Service Desk Request on behalf of customer
Expected Results
Email notification will be fully in German language
Actual Results
There will be a mixed of English and German language in the email
Notes
- The problem is not observed anymore in the latest JIRA and Service Desk Server version.
JIRA 6.4.x
JSD 2.5.0
- HTML format email is also showing the translation correctly. Only the Text format is broken
- This is still happening on Cloud instances
- On JIRA Server the issue is happening again in JIRA 7.0.4 and JSD 3.0.4.
- is duplicated by
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JSDSERVER-2395 JIRA for Service Desk (v3.0) Email Notification doesn't follow User Profile Language
- Closed
- is related to
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JSDSERVER-1937 Changing the system language in JIRA does not translate everything on a Service Desk portal.
- Closed
- relates to
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JSDCLOUD-2074 Service Desk email notification uses mixed languages
- Closed