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  1. Jira Service Management Data Center
  2. JSDSERVER-1777

Customer portal/My requests does not show issue number

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi!

      Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

          Form Name

            [JSDSERVER-1777] Customer portal/My requests does not show issue number

            Boyan Angelov (Nemetschek Bulgaria) added a comment -

            As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk

            It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there. 

            More features to be added soon. 

            Feedback is highly appreciated!

            Boyan Angelov (Nemetschek Bulgaria) added a comment - As we believe this feature is a must for Jira Service Desk, we created an add-on to do it:  https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there.  More features to be added soon.  Feedback is highly appreciated!

            jean-philippe.pepin added a comment -

            Any update for Service Desk implementation ?

            jean-philippe.pepin added a comment - Any update for Service Desk implementation ?

            vwong added a comment -

            Hi elepferd, It should be released in the next server release. However I am unsure when the release date will be.

            vwong added a comment - Hi elepferd , It should be released in the next server release. However I am unsure when the release date will be.

            elepferd added a comment - - edited

            @vwong: when does the new requests page comes to Jira Service Desk (non cloud version)?

            elepferd added a comment - - edited @vwong: when does the new requests page comes to Jira Service Desk (non cloud version)?

            vwong added a comment -

            This feature is released on JIRA Service Desk 3.1.0-OD-10.
            Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

            vwong added a comment - This feature is released on JIRA Service Desk 3.1.0-OD-10. Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

              Unassigned Unassigned
              70d661327214 Uldis Vilks
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