It's not complicated at all to never ever send a welcome mail.

We don't need special handling of SD users, we're find if noone gets one.

@Vidhu Sharma:  we're running 3.12, and despite setting "Account verification email" to Off, first-time emailers STILL get a notification "[JIRA] Aktivieren Sie Ihr Konto". See also support request SDS-33698 for more info.

Hi nicholas41 - This improvement was implemented in Jira Service Desk 3.10. Release notes here can help you turn off verification emails, if you are using the above recommended version or higher (for Jira Service Desk on a supported Jira version).

Thank you.

JIRA v7.3.7 here.

NO option to disable the activation/welcome email.

Chaps, this is really a poor show. It cannot be difficult to code this option in.

Thank you but the feature is still not implemented

Hi nahmadi,

Here's the link to the feature request for customization: https://jira.atlassian.com/browse/JSDSERVER-1386

I don't see an option to edit the email. Please point me to the right documentation . Why was this issue closed when it only handles one portion of the request? 

it2108346646 jeremie2 I've created a bug ticket to track that problem. Please follow that ticket for updates https://jira.atlassian.com/browse/JSDSERVER-5713

-Jira Service Desk Team

this problem (as above) persists with JIRA Service Desk 3.11.0 and JIRA Software 7.8.0

@WEI IT Same issue here with firefox, my Jira is behind an nginx https reverse proxy too

It would be great if someone could told us how to disable this in a manual way ? Maybe  by editing a config file or in database

Hi,

I do not have the option to check this box and stop these notifications:

What am I missing here??

Oded

i'm having a problem where the "do not send account verification emails" toggle will not stay checked "green"

as it stands, this means i can't actually disable the invite confirmation emails

we're running an eval of Jira software and core 7.7.2, and service desk 3.10.2, currently just on the h2 db

if i pull up google chrome's javascript console and click the toggle, the following is shown:

POST https://jira.MY.FQDN/rest/servicedesk/notifications/1/customerinvite/34 409 ()
(anonymous)
XMLHttpRequest.send	@	batch.js?agile_globa…erational=true:7006
send	@	batch.js:200
ajax	@	batch.js:194
value	@	context-sd.admin.out…6.js?locale=en-US:1
value	@	context-sd.admin.out…6.js?locale=en-US:1
update	@	context-sd.admin.out…6.js?locale=en-US:1
value	@	context-sd.admin.out…6.js?locale=en-US:1
change #js-suppress-customer-invite-email	@	context-sd.admin.out…6.js?locale=en-US:1
dispatch	@	batch.js:107
h	@	batch.js:99

Uncaught TypeError: t.forEach is not a function
    at Object.<anonymous> (context-sd.admin.out…6.js?locale=en-US:1)
    at j (batch.js:63)
    at Object.fireWith (batch.js:64)
    at Object.fire [as reject] (batch.js:64)
    at Object.<anonymous> (context-sd.admin.out…6.js?locale=en-US:1)
    at j (batch.js:63)
    at Object.fireWith [as rejectWith] (batch.js:64)
    at d (batch.js:189)
    at XMLHttpRequest.b (batch.js:201)

has anyone else had this issue or similar?

cc: @vsharma

—

edit: maybe i should note, this is running behind nginx for https

@Ivan: Ok, thanks - that's where I was confused. "Account verification" sounds kind of different than "Welcome E-Mail"

@Jan Werner:

@Ivan: Thanks, but that's where I've been loking. This is what's available in my JSD project

Which of these will disable welcome email to new customers? Or is this the same as "Account verification email"?

@Jan Werner

Project Settings -> Customer Notifications

Hi @Atlassian,

maybe I'm blind, but have no idea where to find this option. In JSD 3.10 Release notes, it just says "Customize/Disable Welcome E-Mail to New Customers" and there's a link to this issue. Some information how this was implemented would be really nice.

Thanks,
Jan

Everyone watching and voting for this issue.  I was voting on this issue for the customization (not the disable portion).  So please move your votes over to JSDSERVER-1386

It has only 75 votes and needs a lot more. 

Duplicated comment

Vidhu - is there any movement on being able to customize the Welcome messaging? 

Hi all,

Good news - The ability to disable welcome email is now available in Jira Service Desk version 3.10.
To find out more about this fix, check out our release notes here.

On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your patience and feedback have shaped this enhancement.

Cheers,

Vidhu Sharma
Product Manager - Jira Service Desk

hi @tarahall we are using a secure tunnel work around now with the portal working.

@pcooper which jar do you need?

Hi Guys

We have found a work around because of the silence from @Atlassian @jirasupport

We have created a secure tunnel to localhost using ngrok.com.

This means we can use all the features of JSD.

Philip

@pcooper703996344 now I'm testing Freshdesk and its flexible. The first task I did - disabled "Welcome e-mail"

@tarahall im a total Java novice do you have working jar files i can download?

What alternative systems are you guys using?

FYI @jira_support after waiting for 2 years for this to change, we moved back to out old support platform. 

Hi @jira_support is there any update on this?

Because of zero updates from Jira we are on our way to the new, more flexible helpdesk system

Please share your workaround steps with this issue. Thank you!

I'd do a grep for it from your $JIRA_HOME/

grep -Ri notification.activate.your.account *

I am using Swedish language pack and I cannot find a corresponding sd--i18n_se_SE for Swedish in my jira-servicedesk-application-3.8.1

The language pack is installed as a plugin so maybe this is the reason of it not showing up here so I tried checking jira-software-language-pack-sv_SE... but I find no file similar like i18n/sd-i18n.properties here either

Any suggestions?

use my hack until it's available to us all

An ETA for JSDSERVER would be really nice. We are selling a new Product for end customer market. And we' ll have a lot of confused customers, because we use JSD in this project for external E-Mail Support only.

Please keep us up to date, 

This feature has just been made available in Cloud. Any ETA for Server?

Thought that this is a ticket system and not a blog or chat

here are the commands i used to open and pack the .jar on my jump box

unpack:
jar xvf jira-servicedesk-3.5.0-REL-0008.jar
pack:
jar cvf jira-servicedesk-3.5.0-REL-0008.jar *

make sure to move the .jar out of the dir before packing also

looks like my SELinux permissions changed on the file. Let me see if setting them to what the others are set to fixes it. 

Update: That seems to have worked. Sorry for the false alarm

I did make a backup. Tried restoring it and it won't even start up (permissions are the way they were). I used VIM to open up the jar file and select the item to update....I then :x the file and :x out of the jar. 

did you open the .jar somewhere else, then repack it and deploy it?
Also, make sure files are owned by JIRA before packing it back up into the .jar

and make backups!

I modified the properties file to make the email say what i wanted. I then restarted JIRA successfully. However, now I get 0 tabs on the left side when i go into my service desk!!

 It seems to be under the impression that this project is brand new!!! I had made a LOT of changes to this project...please tell me I didn't lose all of them

Thank you

as root, try this

cd /
find . -type f -name jira-servicedesk-*.jar

Sadly I can't seem to find the Jar file in the locations provided. My install folder is /opt/atlassian/Jira/....where underneath there can i find it?

edit the files i noted above in the .jar then redeploy - so far it's working for us

I am also having this issue. All I want is to be able to change the welcome message so its not so ridiculous but its getting sent out automatically and I have no options to change it. Is there a workaround I can use in the mean time?

Looks good - deploying to prod tonight!

So... was able to successfully allow external customer to create an issue from an email without getting any notifications

after modifying the files and restarting - created internal account with the email for everything - no password, then added that user to the project "Service Desk Customer" Role

so far, no notifications in my test email account and tickets are being created!

Only thing - have to delete messages that are not being sent in the mail queue

I am an external customer of JIRA, but am getting all of these internal development comments.  Not sure this is what you intended?

0 emails sent! but, "customer email" did not create a ticket from and email request

internal emails worked (users with account and license)

1/2 way there?

dev system test

from /opt/atlassian/jira/atlassian-jira/WEB-INF/application-installation/jira-servicedesk-application/jira-servicedesk-3.5.0-REL-0008.jar

opened up .jar

vi i18n/sd-i18n.properties

commented out

###################
# ~CUSTOMER LOGIN #
###################
#cv.login.title=Login
#cv.login.username=Username
#cv.login.password=Password
#cv.login.forgotten.password=Forgot your password?
#cv.login.captcha.label=Please enter the word as shown below
#cv.login.captcha.refresh=Refresh the image
#cv.login.submit.label=Log in
#cv.login.remember.me=Keep me logged in
#cv.login.stay.logged.in=Stay logged in
#cv.login.pub.signup.title=Don''t have a login?
#cv.login.pub.signup.desc=Sign up for an account to raise and comment on requests
#cv.login.pub.create.account=Sign up for an account
#cv.login.pub.need.account=Need an account?
#cv.login.pub.signup.link=Sign up
#cv.login.signup.not.public=Not a member? To request an account, please contact your JIRA administrators.

#cv.forgotpassword.page.title=Forgot password
#cv.forgotpassword.title=Forgot password
#cv.forgotpassword.submit.label=Email me
#cv.forgotpassword.back.to.login=Back to login
#cv.forgotpassword.success.title=Access reset password link
#cv.forgotpassword.success.line1=A reset password link has been sent to the specified email address. Follow the link to select a new password.
#cv.forgotpassword.success.line2=If you did not receive a reset password link, request one by entering your user account details.
#cv.forgotpassword.disable=This instance does not support password reset.
#cv.resetpassword.page.title=Create New Password
#cv.resetpassword.title=Create new Password
#cv.resetpassword.current.password=Current Password
#cv.resetpassword.new.password=New Password
#cv.resetpassword.confirm.password=Confirm Password
#cv.resetpassword.error.confirm=Password does not match. You must type the same password.
#cv.resetpassword.submit.title=Ctrl+Alt+s to submit this form

#cv.setpassword.page.title=Set New Password
#cv.setpassword.form.title=Welcome to {0}!
#cv.setpassword.form.welcome=You are almost there - we just need to grab a password so you can login later.
#cv.setpassword.form.label.username=Username
#cv.setpassword.form.label.email=Email
#cv.setpassword.form.label.password=Password
#cv.setpassword.form.label.confirm=Confirm
#cv.setpassword.form.label.fullname=Full name
#cv.setpassword.form.label.show.password=Show password
#3cv.setpassword.form.button.save.and.continue=Save and continue
#cv.setpassword.form.error.blank.password=Password must not be blank
#cv.setpassword.form.error.blank.fullname=Full name must not be blank
#cv.setpassword.form.error.fullname.exceed.max.length=Full name must be less than 255 character


#####################
# ~CUSTOMER PROFILE #
#####################
#cv.profile.you.can=You can
#cv.profile.log.in.with=Log in with
#cv.profile.log.in=Log in
#cv.profile.timezone=Time zone
#cv.profile.change.password=Change password
#cv.profile.send.notifications.to=Send notifications to
#cv.profile.edit.your.profile=Edit your profile
#cv.profile.readonly=You cannot edit your name, password or email address because they are stored in a read-only user directory.
#cv.profile.error.name.empty=Name must not be empty
#cv.profile.error.name.too.long=Name must be less than 255 characters long
#cv.profile.error.email.empty=Email must not be empty
#cv.profile.error.email.too.long=Email must be less than 255 characters long
#cv.profile.error.email.invalid=Email address is invalid
#cv.profile.error.languageKey.invalid=Language is invalid
#cv.profile.changepassword.current.none.error=You must type your current password
#cv.profile.changepassword.current.incorrect.error=Password is incorrect
#cv.profile.changepassword.new.none.error=You must specify a new password
#cv.profile.changepassword.confirm.none.error=You must re-type the new password
#cv.profile.changepassword.confirm.incorrect.error=Passwords do not match
#cv.profile.changepassword.logout.warning=You''ll be asked to log in again after you update your password.
#cv.profile.change.avatar=Change avatar
#cv.profile.change.avatar.gravatar=Change your avatar at
#cv.profile.avatar.accessibility.text=Profile avatar
#cv.profile.atlassianid.managed=Your profile is managed by Atlassian account. You can edit your name, password and avatar in Atlassian account, but your email address cannot be changed.
#cv.profile.atlassianid.account.settings.updated.success=Atlassian account account settings updated successfully
#cv.profile.atlassianid.account.settings.updated.success.note=If you updated your name, the change will be shown on your next login.
#cv.profile.atlassianid.account.settings.updated.failure=Atlassian account account settings update failed
#cv.profile.atlassianid.avatar.updated.success=Atlassian account avatar updated successfully
#cv.profile.atlassianid.avatar.updated.failure=Atlassian account avatar update failed
#cv.profile.atlassianid.password.updated.success=Atlassian account password updated successfully
#cv.profile.atlassianid.password.updated.failure=Atlassian account password update failed
#cv.profile.atlassianid.fallback.updated.success=Atlassian account updated successfully
#cv.profile.atlassianid.fallback.updated.failure=Atlassian account update failed

#####################
# ~CUSTOMER SIGN UP #
#####################
#cv.signup.page.title=Sign up for an account
#cv.signup.page.full.name=Full name
#cv.signup.page.email=Email
#cv.signup.page.password=Password
#cv.signup.page.confirm.password=Confirm password
#cv.signup.page.sign.up=Sign Up
#cv.signup.page.back.to.login=Back to login
#cv.signup.page.show.password=Show password

# Error
#cv.signup.error.email.used=An account already exists for this email
#cv.signup.error.not.allowed=Signup is not currently available
#cv.signup.error.failed.to.remove.user=Failed to remove temporary user
#cv.signup.error.input.fields=There are few errors with input values
#cv.signup.error.jira.input.fields=There are few errors with input values
#cv.signup.error.jira.password.required=You must specify a password.
#cv.signup.error.blank.password=You must specify non-blank password
#cv.signup.error.captcha.doesnt.match=Please enter the correct CAPTCHA
#cv.signup.error.unable.to.set.property=Unable to set property to user properly

testing after restart

This functionality would also be very important to us. JIRA ServiceDesk would principally be the perfect tool for us to use (we already use jira/confluence/bitbucket), but this is a potential dealbreaker.

so, the next question is - if i delete just that block, will it stop the welcome email and not break anything else? will need to test in QA env

Hi Claus,

for English I think Tara is correct. It the jira-servicedesk-<version>-REL*.jar which seems to have the default values.

Tara Hall: Not exactly. Please try this jar-file: jira-servicedesk-application**

This is extremely important and really a show stopper for us to use JSD since we have a server version which we don't expose publicly. Hence emails to customers with link which they actually cannot access is very confusing for our customers.