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  1. Jira Service Management Data Center
  2. JSDSERVER-1330

Showing Issue Key in the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

      Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
      Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

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          portal.png
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            [JSDSERVER-1330] Showing Issue Key in the Customer Portal

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011589 ] New: JAC Suggestion Workflow 3 [ 3646137 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664646 ] New: JAC Suggestion Workflow [ 3011589 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325467 ] New: Confluence Workflow - Public Facing v4 [ 2664646 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053375 ] New: JSD Suggestion Workflow - TEMP [ 2325467 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048457 ] New: JSD Suggestion Workflow [ 2053375 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280493 ] New: JSD Suggestion Workflow - TEMP [ 2048457 ]
            jonah (Inactive) made changes -
            Description Original: At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

            Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
            Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

            !portal.png|thumbnail!
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1330].
              {panel}

            At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

            Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
            Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

            !portal.png|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1330 [ JSDCLOUD-1330 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server

              Unassigned Unassigned
              azuhra Aqqiela
              Votes:
              67 Vote for this issue
              Watchers:
              47 Start watching this issue

                Created:
                Updated:
                Resolved: