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  1. Jira Service Management Data Center
  2. JSDSERVER-1330

Showing Issue Key in the Customer Portal

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

      Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
      Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

      Attachments

        1. portal.png
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          Aqqiela

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-1615 Add issue key to portal My Request screen

          • Closed

          Suggestion - JSDSERVER-1777 Customer portal/My requests does not show issue number

          • Closed
          is related to

          Suggestion - JSDSERVER-393 Allow customer portal users to see Issue Key in "My Requests"

          • Closed

          Suggestion - JSDSERVER-708 Allow customers to search for issues by issue key.

          • Closed
          relates to

          Suggestion - JSDCLOUD-1330 Showing Issue Key in the Customer Portal

          • Closed

          Suggestion - JSDSERVER-1800 Filter by the primary key in the Customer Portal

          • Closed
          mentioned in

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              Unassigned Unassigned
              azuhra Aqqiela
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              Dates

                Created:
                Updated:
                Resolved:

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