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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a Service Desk Administrator, it would be nice if I could copy the request types created in one Service Desk, to another Service Desk.

      In some cases, there are a lot of request types created in a single Service Desk, and then if I want to use the same request types in another project, I will have to create them by hand.

      If the Admin was able to copy them to the other project, it would save some time.

            [JSDSERVER-1317] Ability to copy request types to another Service Desk.

            Ron Chan added a comment -

            I'm sure they are just busy addressing all the other issues in Jira

            Ron Chan added a comment - I'm sure they are just busy addressing all the other issues in Jira

            Wow this has been requested at least since 2016 and still no where? It shouldn't even have to be requested or "gather interest". This is a no brainer.

            Lauren Cabrera added a comment - Wow this has been requested at least since 2016 and still no where? It shouldn't even have to be requested or "gather interest". This is a no brainer.

            Any updates here?

            Leonel Goitia added a comment - Any updates here?

            Is there any update on this?  

            Robert Ogden added a comment - Is there any update on this?  

            Would really appreciate seeing this implemented ASAP, or an understanding of what's needed in order to move it to the next status in the workflow – thank you!! 

            Susan Waldrip added a comment - Would really appreciate seeing this implemented ASAP, or an understanding of what's needed in order to move it to the next status in the workflow – thank you!! 

            Absolutely mindboggling for a major enterprise solution. Sadly par for the course for Atlassian that core application features remain missing after ten years.

            Martin Hilbig [GC Gruppe] added a comment - Absolutely mindboggling for a major enterprise solution. Sadly par for the course for Atlassian that core application features remain missing after ten years.

            IBEJAOUI added a comment -

            Much needed!

            IBEJAOUI added a comment - Much needed!

            Any idea when this will be implemented?  This is a feature that many cloud users would leverage!

            Michael Larke added a comment - Any idea when this will be implemented?  This is a feature that many cloud users would leverage!

            +1. It's amazing how it's not there while we have these many issues.

            Louange HIRWA added a comment - +1. It's amazing how it's not there while we have these many issues.

            Jeopardy music still going... When is this going to become a reality? 

            Todd Stiles added a comment - Jeopardy music still going... When is this going to become a reality? 

            I can't believe this isn't already a feature - much needed.

            Daniel Garavito added a comment - I can't believe this isn't already a feature - much needed.

            I would like to see this project move forward. I am working to create new project plans and would like the ability to copy / duplicate incident / request types opposed to recreate them.

            briggity-wells added a comment - I would like to see this project move forward. I am working to create new project plans and would like the ability to copy / duplicate incident / request types opposed to recreate them.

            How to Jira:

            • Find a cool feature
            • Find out a terrible limitation, like a deal breaking one
            • Vote for a suggestion that is gathering interest forever
            • Repeat

            Brenno Barros Soares added a comment - How to Jira: Find a cool feature Find out a terrible limitation, like a deal breaking one Vote for a suggestion that is gathering interest forever Repeat

            +1, please do this, it's mind boggling how is this still not possible.

            Zlatko Chavdarovski added a comment - +1, please do this, it's mind boggling how is this still not possible.

            +1 Much needed!

            Kathrin Braun added a comment - +1 Much needed!

            +1 Such a vital feature for convenience!

            Tom Starkey added a comment - +1 Such a vital feature for convenience!

            Started my day thinking 'Surely, there must be a way of doing it'. The way is, spend a day doing it manually.

            +1 We need it desperately! 

            Paulina.Szczegodzinska added a comment - Started my day thinking 'Surely, there must be a way of doing it'. The way is, spend a day doing it manually. +1 We need it desperately! 

            +1 for us, we cannot develop and test a new request type on a production project that is used by 5K peoples, this is a worst practice in ITSM

            Carmen Nadeau added a comment - +1 for us, we cannot develop and test a new request type on a production project that is used by 5K peoples, this is a worst practice in ITSM

            Another bump from me.  The fact that there is no ability to copy Request Types from one project to another boggles my mind.

            Tommy Koszycki added a comment - Another bump from me.  The fact that there is no ability to copy Request Types from one project to another boggles my mind.

            Bumping this as this is highly needed, any Admin who manages multiple service desks across different end customers absolutely needs this functionality on Jira Service Desk/Management Cloud. 

            Use Case:

            My organization offers the same subset of services to many multiple customers each with their own Jira Service Desk Project and Portal. Making a modification to any of our core service Request Types means a manual change across many many Service Desk Portals.

            Matthew Campo added a comment - Bumping this as this is highly needed, any Admin who manages multiple service desks across different end customers absolutely needs this functionality on Jira Service Desk/Management Cloud.  Use Case: My organization offers the same subset of services to many multiple customers each with their own Jira Service Desk Project and Portal. Making a modification to any of our core service Request Types means a manual change across many many Service Desk Portals.

            ampesand added a comment -

            +1 on this, we've realized that we just need to create a new project and have to recreate all the request types and workflows across the projects as we're dividing the projects up.  Lots of lost time!

            ampesand added a comment - +1 on this, we've realized that we just need to create a new project and have to recreate all the request types and workflows across the projects as we're dividing the projects up.  Lots of lost time!

            Not on cloud version, just checked  

            but thanks for info

            Dominique Wille added a comment - Not on cloud version, just checked   but thanks for info

            STC added a comment -

            Hi Guys.

            for now you can use this plugin: FEATURE BUNDLE FOR JIRA SERVICE DESK

            It allows you to export and import a request type

            Ciao

            Claudio

            STC added a comment - Hi Guys. for now you can use this plugin: FEATURE BUNDLE FOR JIRA SERVICE DESK It allows you to export and import a request type Ciao Claudio

            Needed... people with many customers and same requests are spending hell of time to copy....

            Dominique Wille added a comment - Needed... people with many customers and same requests are spending hell of time to copy....

            as said by most of the users over the ages, this is the most and the must-have functionality. it's basic.

            yudhin.acharya added a comment - as said by most of the users over the ages, this is the most and the must-have functionality. it's basic.

            Moving or copying request types along with the workflow from one project to another will be a very useful feature. It is a pity it still does not exist. Manual playback is very troublesome.

            Hubert Bedyk added a comment - Moving or copying request types along with the workflow from one project to another will be a very useful feature. It is a pity it still does not exist. Manual playback is very troublesome.

            It would be extremely helpful, please Atlassian go on with this feature!

            Fernando Pinheiro Felizardo added a comment - It would be extremely helpful, please Atlassian go on with this feature!

            I agree, This has a lot of votes and still no progress here?

            Christian Methfessel added a comment - I agree, This has a lot of votes and still no progress here?

            At this point, even an easier way to add existing request types to a service desk project would be an improvement ... it's a huge pain.

            Bram Van Dam added a comment - At this point, even an easier way to add existing request types to a service desk project would be an improvement ... it's a huge pain.

            Jeff Wynne added a comment -

            We're looking at implementing Jira Service Desk and I cannot believe I would have to manually recreate a Request Type across several Service Desk Projects. Surely this is an easy fix?

            Jeff Wynne added a comment - We're looking at implementing Jira Service Desk and I cannot believe I would have to manually recreate a Request Type across several Service Desk Projects. Surely this is an easy fix?

            Kate Sophie added a comment - - edited

            Hi,

            Almost 6 years without any solution, so we decided to create ours. You can find this feature in our app Feature Bundle for Jira Service Desk. Documentation is available here.

            Kate Sophie added a comment - - edited Hi, Almost 6 years without any solution, so we decided to create ours. You can find this feature in our app Feature Bundle for Jira Service Desk . Documentation is available here .

            This would be very helpful. Any update on it?

            Oshadi Ratnasekera added a comment - This would be very helpful. Any update on it?

            Any update on this, it will be helpfull

             

            Abdelali Boumalek added a comment - Any update on this, it will be helpfull  

            This would be very helpful.  It would also be helpful within a project, as we may have two similar request types, or the need to have a "test" type (that we eventually replace the main one with).

            Shanelle Boluyt added a comment - This would be very helpful.  It would also be helpful within a project, as we may have two similar request types, or the need to have a "test" type (that we eventually replace the main one with).

            Any Updates on this feature please? 

            ibrahim.shabea@core.se added a comment - Any Updates on this feature please? 

            I'm waiting for it too  

            RadosÅ‚aw Iwanicki added a comment - I'm waiting for it too  

            This would be very helpful!

            Shanelle Boluyt added a comment - This would be very helpful!

            Any update on this feature please ?

            Manus Tangtirawat added a comment - Any update on this feature please ?

            Nadia added a comment -

            It will be very very very helpful! I set up a lot of service desk projects and it is always a pain when you need to copy / clone request types. 

            Nadia added a comment - It will be very very very helpful! I set up a lot of service desk projects and it is always a pain when you need to copy / clone request types. 

            It is really important for us to. We are configuring differents JIRA Service Desk Projects. Each one has different clients so we need different portal settings, but for all of them we want to have the same request types and field configuration for the different request types.  It is really difficult to manage them one to one, specially when we need to do changes in all of them.

            Gustavo Juanino Blasco added a comment - It is really important for us to. We are configuring differents JIRA Service Desk Projects. Each one has different clients so we need different portal settings, but for all of them we want to have the same request types and field configuration for the different request types.  It is really difficult to manage them one to one, specially when we need to do changes in all of them.

            Wake up gathering interest it Was 3 years ago, is it solved or not ?!. I need it as well i don't want to manualy copy accross hundreds of  projects

            Jakub Musialek added a comment - Wake up gathering interest it Was 3 years ago, is it solved or not ?!. I need it as well i don't want to manualy copy accross hundreds of  projects

            With user support, we often need across-the-project Service Desk tickets. Our Desktop Support may need to open tickets for InfoSec team, or SysAdmins.  They need the ability to easily copy the ticket with attachments and all, into a different Service Desk project to engage a different team into helping with the ticket.

            Andrew Bilukha added a comment - With user support, we often need across-the-project Service Desk tickets. Our Desktop Support may need to open tickets for InfoSec team, or SysAdmins.  They need the ability to easily copy the ticket with attachments and all, into a different Service Desk project to engage a different team into helping with the ticket.

            +1 for this feature - should be implemented as a scheme like all the other config features.

            Steven Brookes added a comment - +1 for this feature - should be implemented as a scheme like all the other config features.

            Hi Pedro and all,

            If you're looking for a solution in the mean time, we've just extended Project Configurator for Jira to include migration support for a comprehensive list of JSD objects (including request types).

            Full disclosure - it is a paid app and not built-in, but the solution will likely save a huge amount of time and make it a lot easier to copy across configurations to new instances.

            If you'd like to find out more please take a look at our blog

            All the best,

            Dylan

            Adaptavist 

            Dylan Lindsay added a comment - Hi Pedro and all, If you're looking for a solution in the mean time, we've just extended Project Configurator for Jira to include migration support for a comprehensive list of JSD objects (including request types). Full disclosure - it is a paid app and not built-in, but the solution will likely save a huge amount of time and make it a lot easier to copy across configurations to new instances. If you'd like to find out more please take a look at our blog .  All the best, Dylan Adaptavist 

            Any news about this feature? We need it ASAP, please

            Adrian Escoms added a comment - Any news about this feature? We need it ASAP, please

            +1 for this suggestion. This could be a great time saver for my organization. I have also created a suggestion related to move a request type from one project to another. Please give it a vote  https://jira.atlassian.com/browse/JSDSERVER-5616

             

            Espen Sørensen added a comment - +1 for this suggestion. This could be a great time saver for my organization. I have also created a suggestion related to move a request type from one project to another. Please give it a vote   https://jira.atlassian.com/browse/JSDSERVER-5616  

            We also need this feature as soon as possible!

            Roman Krapf added a comment - We also need this feature as soon as possible!

            This is very much needed. Very frustrating.

            Matthew Learoyd added a comment - This is very much needed. Very frustrating.

            Yes, this could be very useful. But judging by the silence of Atlassic about this - it will not be an upcoming feature in the service case - so back to the hours at the keys ... let us know what's happening in the area .. thank you very much

            Morten Bjerregaard added a comment - Yes, this could be very useful. But judging by the silence of Atlassic about this - it will not be an upcoming feature in the service case - so back to the hours at the keys ... let us know what's happening in the area .. thank you very much

            Kathy Robb added a comment -

            Yes - I have multiple external customers that need to use the same request types. Being able to have a shared request type group that I can assign, or the ability to copy the group would be so productive!  Much better than creating them over and over again.  Please!

            Kathy Robb added a comment - Yes - I have multiple external customers that need to use the same request types. Being able to have a shared request type group that I can assign, or the ability to copy the group would be so productive!  Much better than creating them over and over again.  Please!

            Does anyone know of a plugin or any obscure way of doing this? I built new service desk request forms in a dev environment but have no way to copy it to production.

            Joe Mullin added a comment - Does anyone know of a plugin or any obscure way of doing this? I built new service desk request forms in a dev environment but have no way to copy it to production.

              Unassigned Unassigned
              psouza Pedro Souza
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              560 Vote for this issue
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              227 Start watching this issue

                Created:
                Updated: