Wow this has been requested at least since 2016 and still no where? It shouldn't even have to be requested or "gather interest". This is a no brainer.

Any updates here?

Is there any update on this?  

Would really appreciate seeing this implemented ASAP, or an understanding of what's needed in order to move it to the next status in the workflow – thank you!! 

Absolutely mindboggling for a major enterprise solution. Sadly par for the course for Atlassian that core application features remain missing after ten years.

Much needed!

Any idea when this will be implemented?  This is a feature that many cloud users would leverage!

+1. It's amazing how it's not there while we have these many issues.

Jeopardy music still going... When is this going to become a reality? 

I can't believe this isn't already a feature - much needed.

I would like to see this project move forward. I am working to create new project plans and would like the ability to copy / duplicate incident / request types opposed to recreate them.

How to Jira:

• Find a cool feature
• Find out a terrible limitation, like a deal breaking one
• Vote for a suggestion that is gathering interest forever
• Repeat

+1, please do this, it's mind boggling how is this still not possible.

+1 Much needed!

+1 Such a vital feature for convenience!

Started my day thinking 'Surely, there must be a way of doing it'. The way is, spend a day doing it manually.

+1 We need it desperately! 

+1 for us, we cannot develop and test a new request type on a production project that is used by 5K peoples, this is a worst practice in ITSM

Another bump from me.  The fact that there is no ability to copy Request Types from one project to another boggles my mind.

Bumping this as this is highly needed, any Admin who manages multiple service desks across different end customers absolutely needs this functionality on Jira Service Desk/Management Cloud. 

Use Case:

My organization offers the same subset of services to many multiple customers each with their own Jira Service Desk Project and Portal. Making a modification to any of our core service Request Types means a manual change across many many Service Desk Portals.

+1 on this, we've realized that we just need to create a new project and have to recreate all the request types and workflows across the projects as we're dividing the projects up.  Lots of lost time!

Not on cloud version, just checked  

but thanks for info

Hi Guys.

for now you can use this plugin: FEATURE BUNDLE FOR JIRA SERVICE DESK

It allows you to export and import a request type

Ciao

Claudio

Needed... people with many customers and same requests are spending hell of time to copy....

as said by most of the users over the ages, this is the most and the must-have functionality. it's basic.

Moving or copying request types along with the workflow from one project to another will be a very useful feature. It is a pity it still does not exist. Manual playback is very troublesome.

It would be extremely helpful, please Atlassian go on with this feature!

I agree, This has a lot of votes and still no progress here?

At this point, even an easier way to add existing request types to a service desk project would be an improvement ... it's a huge pain.

We're looking at implementing Jira Service Desk and I cannot believe I would have to manually recreate a Request Type across several Service Desk Projects. Surely this is an easy fix?

Hi,

Almost 6 years without any solution, so we decided to create ours. You can find this feature in our app Feature Bundle for Jira Service Desk. Documentation is available here.

This would be very helpful. Any update on it?

Any update on this, it will be helpfull

This would be very helpful.  It would also be helpful within a project, as we may have two similar request types, or the need to have a "test" type (that we eventually replace the main one with).

Any Updates on this feature please? 

I'm waiting for it too  

This would be very helpful!

Any update on this feature please ?

It will be very very very helpful! I set up a lot of service desk projects and it is always a pain when you need to copy / clone request types. 

It is really important for us to. We are configuring differents JIRA Service Desk Projects. Each one has different clients so we need different portal settings, but for all of them we want to have the same request types and field configuration for the different request types.  It is really difficult to manage them one to one, specially when we need to do changes in all of them.

Wake up gathering interest it Was 3 years ago, is it solved or not ?!. I need it as well i don't want to manualy copy accross hundreds of  projects

With user support, we often need across-the-project Service Desk tickets. Our Desktop Support may need to open tickets for InfoSec team, or SysAdmins.  They need the ability to easily copy the ticket with attachments and all, into a different Service Desk project to engage a different team into helping with the ticket.

+1 for this feature - should be implemented as a scheme like all the other config features.

Hi Pedro and all,

If you're looking for a solution in the mean time, we've just extended Project Configurator for Jira to include migration support for a comprehensive list of JSD objects (including request types).

Full disclosure - it is a paid app and not built-in, but the solution will likely save a huge amount of time and make it a lot easier to copy across configurations to new instances.

If you'd like to find out more please take a look at our blog. 

All the best,

Dylan

Adaptavist 

Any news about this feature? We need it ASAP, please

+1 for this suggestion. This could be a great time saver for my organization. I have also created a suggestion related to move a request type from one project to another. Please give it a vote  https://jira.atlassian.com/browse/JSDSERVER-5616

We also need this feature as soon as possible!

This is very much needed. Very frustrating.

Yes, this could be very useful. But judging by the silence of Atlassic about this - it will not be an upcoming feature in the service case - so back to the hours at the keys ... let us know what's happening in the area .. thank you very much

Yes - I have multiple external customers that need to use the same request types. Being able to have a shared request type group that I can assign, or the ability to copy the group would be so productive!  Much better than creating them over and over again.  Please!

Does anyone know of a plugin or any obscure way of doing this? I built new service desk request forms in a dev environment but have no way to copy it to production.