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  1. Jira Service Management Data Center
  2. JSDSERVER-12419

Microsoft Graph API integration for Incoming Mail handlers (JSM)

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      Atlassian Update – 23 February 2023

      Hi everyone,

      We’re excited to let you know that we’re working on this suggestion. This is on our public roadmap with a planned release in Q2 2023.

      This improvement will provide the ability to use Microsoft Outlook via the Microsoft Graph API for incoming emails in Jira Service Management.

      Please continue to follow this ticket for further updates.

      Kind regards,

      Charlie Marriott

      Atlassian

      Problem Definition

      Some customers are reporting that IMAP and POP are being deprecated inside their network, so they would be without any options to configure Jira mail handlers.
      In addition to that, more and more security teams doesn't approve IMAP/POP3 usage, therefore this is a mandatory and critical feature for us Jira admin.

      Suggested Solution

      As a Jira Service Management admin I'd like to have the ability to integrate between Microsoft Graph API and JSM incoming Mail handlers.
      Some details: Microsoft Graph

      Workaround

      None

       

            [JSDSERVER-12419] Microsoft Graph API integration for Incoming Mail handlers (JSM)

            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-14090 [ JSDSERVER-14090 ]
            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-14003 [ JSDSERVER-14003 ]
            Violeta Fulger made changes -
            Link New: This issue relates to JSDSERVER-13955 [ JSDSERVER-13955 ]
            Richard Atkins made changes -
            Remote Link Original: This issue links to "ENT-557 (Jira)" [ 734052 ] New: This issue links to "ENT-557 (Hello Jira)" [ 734052 ]
            Charlie Marriott made changes -
            Remote Link Original: This issue links to "ENT-557 (Jira)" [ 734052 ] New: This issue links to "ENT-557 (Jira)" [ 734052 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Link New: This issue is related to JSWCLOUD-23994 [ JSWCLOUD-23994 ]
            Charlie Marriott made changes -
            Fix Version/s New: 5.8.0 [ 104629 ]
            Charlie Marriott made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Charlie Marriott made changes -
            Description Original: {panel:title=Atlassian Update – 23 February 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            We’re excited to let you know that we’re working on this suggestion. This is on our [public roadmap|https://www.atlassian.com/wac/roadmap/data-center/microsoft-graph-api-integration?p=a8ac6007-ff] with a planned release in Q1 2023.

            This improvement will provide the ability to use Microsoft Outlook via the Microsoft Graph API for incoming emails in Jira Service Management.

            Please continue to follow this ticket for further updates.

            Kind regards,

            Charlie Marriott

            Atlassian
            {panel}
            h3. Problem Definition

            Some customers are reporting that IMAP and POP are being deprecated inside their network, so they would be without any options to configure Jira mail handlers.
            In addition to that, more and more security teams doesn't approve IMAP/POP3 usage, therefore this is a mandatory and critical feature for us Jira admin.
            h3. Suggested Solution

            As a Jira Service Management admin I'd like to have the ability to integrate between Microsoft Graph API and JSM incoming Mail handlers.
            Some details: [Microsoft Graph|https://docs.microsoft.com/en-us/graph/api/message-get?view=graph-rest-1.0&tabs=http]
            h3. Workaround

            None

                          		New: {panel:title=Atlassian Update – 23 February 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            We’re excited to let you know that we’re working on this suggestion. This is on our [public roadmap|https://www.atlassian.com/wac/roadmap/data-center/microsoft-graph-api-integration?p=a8ac6007-ff] with a planned release in Q2 2023.

            This improvement will provide the ability to use Microsoft Outlook via the Microsoft Graph API for incoming emails in Jira Service Management.

            Please continue to follow this ticket for further updates.

            Kind regards,

            Charlie Marriott

            Atlassian
            {panel}
            h3. Problem Definition

            Some customers are reporting that IMAP and POP are being deprecated inside their network, so they would be without any options to configure Jira mail handlers.
            In addition to that, more and more security teams doesn't approve IMAP/POP3 usage, therefore this is a mandatory and critical feature for us Jira admin.
            h3. Suggested Solution

            As a Jira Service Management admin I'd like to have the ability to integrate between Microsoft Graph API and JSM incoming Mail handlers.
            Some details: [Microsoft Graph|https://docs.microsoft.com/en-us/graph/api/message-get?view=graph-rest-1.0&tabs=http]
            h3. Workaround

            None

             

              cmarriott Charlie Marriott
              dbaeza@atlassian.com Diego Baeza (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: